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Service Coordinator

2 months ago

Detroit, United States Detroit Housing Commission Full time

The Service Coordinator (SC) provides an array of self-sufficiency supportive services to Detroit Housing Commission (DHC) residents and their families. They may provide workforce development, employment readiness, job specific training, informal counseling; information and referral; plan educational programs; and linkage to community service providers to coordinator services as needed. The (SC) also educates residents on available services, develops contacts with service providers and agencies for resident referrals and monitors provision and quality services. The Service Coordinator works in conjunction with the RSD Manager and other management staff of the housing authority to empower residents to become economically independent and self-reliant. Knowledge Knowledge of HUD programs, requirements, and policies/procedures preferred Knowledge of organization’s structure, policies, and procedures Knowledge of social service delivery systems Knowledge of community service and self-sufficiency programs Knowledge of basic office practices, procedures, and equipment Knowledge of standard office procedures, filing, and standard office equipment, including computer, fax, copier, telephone system Knowledge of the principles and practices of social work, case management, home ownership, career counseling and the service delivery Essential Job Functions Establish programs based on the (4) Pillars of Self-Sufficiency including but not limited to Economic Empowerment, Educational Advancement, Health & Wellness and Character & Leadership 35% Provides case management (i.e., evaluation of social, psychological, and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community 25% Monitors and performs quality supportive services delivery to residents 15% Provide mediation services for resident's disputes, as appropriate, and seek out assistance with existing community resources when needed 5% Assists and advocates residents and family members of all services which may be necessary to maintain a self-reliant lifestyle 5% Educates residents on service availability, application procedures, residents rights, etc. both individually and as a group 1% Reports all suspected abuse situations to the appropriate agency 1% Assists resident/family when a higher level of care may be necessary 1% Assists management in identifying residents who need assistance Meet and maintain all grant funded metrics Supplemental Functions All other duties as assigned Required Skills: Analyze and interpret needs and coordinate necessary services accordingly Analyze situations, review available actions, and determine the best course of action Communicate effectively orally or in writing Communicate with clients and agencies to obtain and provide information Interact effectively in a complex, dynamic environment Interact with public and private agencies and residents to accomplish organizational goals Manage multiple priorities and demands within established requirements Operate a computer to perform various work-related tasks Operate standard office equipment Plan, organize, complete assigned work and special projects in order to meet organizational goals Prepare and present ideas and information in formal and informal settings Provide high level, quality customer service both internally and externally Provide information and feedback in a courteous, diplomatic manner Read and understand department specific documentation, and policies and procedures Understand and apply HUD organizational rules, instructions, policies and procedures appropriately Understand and apply local, state and federal rules and regulations related to subsidized housing and housing quality standards Be an effective team member Required Abilities Communicate well verbally and written Identify problems Manage pressure Motivate Multi-task Organize Handle fast paced & evolving environment Act independently Analyze situations Empathize Other Requirements Must have or be able to acquire a valid state driver’s license Must pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider Must be insurable under the agency’s insurance policy Supervisory Responsibilities None Reports To Resident Services Manager Educational Requirements Bachelor’s Degree (concentration in Social Work, Family Services, Psychology or Public Health, or other related fields) An equivalent combination of education, training, and experience may be considered. Experience Requirements 2 years or more experience and knowledge of workforce development, community services within the region and services that are provided for the population living within the housing communities 2 years or more experience with awareness of eligibility and procedures of Federal and State entitlement programs Disclaimer This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time. MARIJUANA

Although marijuana has been legalized under Michigan law, it is a Schedule I controlled substance and is illegal under federal law. As a federally funded agency DHC’s employees are

NOT

permitted to use or possess

any form

of marijuana for medical or recreational purposes. Any applicant for employment who tests positive for marijuana during a pre-employment drug screening shall be ineligible for employment with DHC. Any applicant for employment who advises DHC that s/he uses

any form

of marijuana will be ineligible for employment with DHC. DHC is unable to grant a request for a reasonable accommodation to use marijuana under any circumstance.

Please note: A COVID-19 vaccination is a requirement for employment with DHC.

Submit cover letter, and resume detailing your qualifications/work experience and Voluntary Self- Identification forms to:

Venesta Jones Detroit Housing Commission 1301 E. Jefferson Detroit, MI 48207

OR

Apply online at www.dhcmi.org under Careers.

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