Patient Services Coordinator

1 week ago


Detroit, Michigan, United States My Community Dental Centers Full time

Job Summary

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at My Community Dental Centers. As a valued member of our organization, you will play a critical role in creating a positive patient experience and promoting a patient-centric culture.

Key Responsibilities

  • Greet patients and visitors professionally, both in-person and over the phone.
  • Coordinate effective scheduling and confirmation of appointments, ensuring seamless communication with patients and healthcare providers.
  • Assist in the coordination of incoming and outgoing patient referrals, maintaining accurate records and ensuring timely follow-up.
  • Verify patient insurance and eligibility, collect payments as required, and maintain accurate financial records.
  • Notify providers of patient arrivals and present pertinent patient information, promoting effective care coordination.
  • Assist patients with the check-in and check-out process, ensuring a smooth and efficient experience.
  • Confirm all future appointments and assist in scheduling follow-up treatment, promoting continuity of care.
  • Promote patient satisfaction through exceptional customer service and maintain a professional demeanor at all times.
  • Ensure compliance with My Community Dental Centers policies, as well as State, Federal, and other regulatory agencies.

Requirements

  • High school graduate or equivalent.
  • Dental or customer service experience preferred.


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