Senior Director Client Services

1 week ago


chicago, United States iQuest Partners Full time

ABOUT THE POSITION:


Our client, a leading omnichannel commerce agency is looking for a Senior Director of Client Services to lead and manage a best-in-class client services team.


**Ideal location is Chicago, IL or Detroit, MI.


JOB RESPONSIBILITIES:

  • Support and continue to build a client services team by creating processes, training, and rolling out new business initiatives.
  • Evaluate current processes and determine the best strategy moving forward.
  • Forecasting, scorecard building, and KPI measurement.
  • Work closely with the executive team to improve client retention and make sure client goals are met and exceeded.
  • Develop and maintain strong relationships with key clients, understanding their business goals and aligning services to meet their needs.
  • Collaborate with internal teams, including marketing, creative, back-end operations, and analytics, to ensure seamless execution of client campaigns and projects.
  • Demonstrate skills in managing early career professionals, and fostering growth and development within the team.


POSITION REQUIREMENTS:

  • Bachelor's degree in Marketing, Communications, Business, or related field, preferred
  • 5+ years experience managing a team of 10+ people
  • 5+ years hands-on experience in Full Service Amazon, Amazon Marketing, or DTC Marketing
  • Experience in financial reporting, forecasting, and driven by KPI's
  • Strong Presentation skills
  • Ability to manage high-level relationships with both client and employees
  • Demonstrated project management skills and proven ability to deliver results in a fast-paced, deadline-oriented environment
  • Self-driven with the ability to work independently



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