Senior Director Client Services
1 week ago
ABOUT THE POSITION:
Our client, a leading omnichannel commerce agency is looking for a Senior Director of Client Services to lead and manage a best-in-class client services team.
**Ideal location is Chicago, IL or Detroit, MI.
JOB RESPONSIBILITIES:
- Support and continue to build a client services team by creating processes, training, and rolling out new business initiatives.
- Evaluate current processes and determine the best strategy moving forward.
- Forecasting, scorecard building, and KPI measurement.
- Work closely with the executive team to improve client retention and make sure client goals are met and exceeded.
- Develop and maintain strong relationships with key clients, understanding their business goals and aligning services to meet their needs.
- Collaborate with internal teams, including marketing, creative, back-end operations, and analytics, to ensure seamless execution of client campaigns and projects.
- Demonstrate skills in managing early career professionals, and fostering growth and development within the team.
POSITION REQUIREMENTS:
- Bachelor's degree in Marketing, Communications, Business, or related field, preferred
- 5+ years experience managing a team of 10+ people
- 5+ years hands-on experience in Full Service Amazon, Amazon Marketing, or DTC Marketing
- Experience in financial reporting, forecasting, and driven by KPI's
- Strong Presentation skills
- Ability to manage high-level relationships with both client and employees
- Demonstrated project management skills and proven ability to deliver results in a fast-paced, deadline-oriented environment
- Self-driven with the ability to work independently
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