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Collections Specialist
2 months ago
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In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Connect Hearing, and Advanced Bionics – develop, manufacture, and distribute solutions that push the limits of technology and redefine the future of our industry. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.
The Way We Work
At Sonova we value our employees and prioritize their well-being. We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across teams while offering flexibility in how work gets done. We designed our work model team by team, empowering teams to customize a working environment that balances individual team needs with business outcomes. By offering work options, we foster more flexible and individualized time management, contribute to healthy work-life integration, increase employee satisfaction, build meaningful partnerships at work, and calibrate productivity to acknowledge you have a life outside of work. Sonova has chosen a
HYBRID WORK MODEL - Customized by a team that keeps our employees motivated and engaged.
Sonova Values
At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team, and our responsible approach to all things we do, bring the delight of hearing to millions of people: to hear better, to listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds. In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions.
We Care -- We care for our employees, customers, and consumers, as well as our shareholders and society.
We drive innovation -- We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers.
We strive for excellence -- We act with agility. We aim to excel. We continuously work on improving products, services, processes, and skills, to realize growth.
We take accountability -- We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity.
We build the best teams -- We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace.
The Collections Specialist is responsible for identifying and reporting inefficiencies and opportunities that enhance the revenue flow. In addition, the Collections Specialist participates in updating denial management tools in preparation for routine annual and mid-year coding changes. Analyze the claim, explanation of benefits, correspondence, payor webs, site and/or any additional information necessary to identify the next appropriate action toward account resolution.
Follows government and third-party payor guidelines to ensure complete and timely follow-up on claims that have open balances, were rejected, or denied.
Performs appeals by following government and third-party payor appeals guidelines. Review payor contracts and fee schedules to perform underpayment appeal Contacts patients or appropriate payor representatives via phone or electronically to coordinate benefits and submits claim in the correct filing order. Works to identify other payors when possible and ensures all payors and filing order is current in the registration application.
Collaborates with the Revenue Cycle Analyst to identify patterns and interpret denial trends. Notifies Manager when insurance plans deny services, which are covered based on the contract terms or government guidelines.
Works to minimize write-offs by exhausting all resolution options and performing thorough research/review of all appropriate resources. Adjusts account or requests write-offs adhering to Connect Hearing policies and procedures.
Reviews denial reports and makes recommendations for edit modifications and additions based on claim denials. Analyzes and tracks appeals.
Meets productivity and quality standards
Research payor and government websites and medical resources, to identify payor claim requirements required to resolve open accounts receivable.
Collaborates with Coding Analyst/Specialist or Clinician to resolve coding-related denials.
Targets and reports any internal procedures or processes that may increase days in accounts receivable or delay claim resolution.
Interacts with patients, government, and third-party payors to respond to billing requests.
Provides customer service for patients by responding to inquiries and processing and posting patient credit card payments as needed.
Documents using standardized notes for all insurance follow-up and account resolution activities in the revenue cycle application.
Remains current with trends, regulatory requirements, and business strategies related to the revenue cycle.
Operates in compliance with all local, state, and Federal laws as well as Company policy and compliance standards
Other duties and responsibilities as assigned
Education:
High School Diploma, Bachelor’s Degree in a related field preferred, or equivalent experience
Certifications:
Not applicable
Knowledge of government and third-party payor claims submission, denial resolution, and appeals processes
Knowledge of Durable Medical Equipment requirements
Experienced with patient accounting systems
Experienced with paper and electronic CMS-1500 claim requirements
Medical terminology required for accurate claims processing
Knowledge of CPT, HCPCS, and ICD coding systems
Skills/Abilities:
Ability to interpret and apply government and third-party payor billing guidelines, claim rules, and contract terms
Detail-oriented with a high level of problem-solving skills
Ability to work effectively within designated time frames
Ability to collaborate and work cohesively as part of a team
Experience working in revenue cycle applications to resolve patient accounts
Communicates effectively orally and in writing
Experience with Word and Excel
Work Experience:
3- 4 years of related experience in a physician or hospital setting
Previous experience in a centralized business office is preferred
Health Benefits and Perks:
Medical, dental, and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company-paid life/AD&D insurance
Additional supplemental life/AD&D coverage
Company-paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups are available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO, floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions, and more)
Robust Internal Career Growth opportunities
Hearing aid discount for employees and family
Internal social recognition platform
D&I focused: D&I council and employee resource groups
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment regarding employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability, or any other legally protected status.
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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