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Business Analyst

3 months ago

Mettawa, United States Spectraforce Technologies Full time
Title: Business Analyst / Project Manager
Duration: 6 Months (possible extension)
Location: Mettawa, IL/Hybrid; 2/3 days onsite in the beginning; once roles/responsibilities are understood, onsite 1/week, or as needed. Local Candidates only. Will use floating office space while onsite.

Job Description:
What are the top 3-5 skills, experience or education required for this position:
  • PM - Engage and manage the people, process, and technology that will accomplish the sprint's objectives
  • PM - Develop and manage timeline of user stories, forecast time and budget spend, resource allocation
  • BA - Meet with APS stakeholders, understand the stakeholder needs and document their needs in JIRA, flow diagrams, or other requirements gathering repository (user stories)
  • BA - Identify and design innovative solutions per the business strategy and stakeholder needs
  • BA - Communicate the requirements and designs to APS Ops. development team
  • BA - Highly skilled in relational database, ER diagrams, SQL

Purpose Statement:
The US Patient Services team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The EOT Business Analyst / Project Manager reports to Manager, APS Operations to help support the growth and development of our internal program operational tools, which include:
  • Escalation Tool: Internal tool to manage field escalations
  • iSuggest: Digital suggestion box to manage program improvements and field suggestions
  • SharePoint: Internal team sites to manage team communications and documentation
  • SMaRT: Program application to manage changes in workforce such as on board and off boarding resources

Major Responsibilities:
  • Liaison between APS Stakeholders and the Cognizant Development, and Testing Team
  • Engage and manage the people, process, and technology that will accomplish the sprint's objectives
  • Develop and manage timeline of user stories, forecast time and budget spend, resource allocation
  • Develop and publish communication plan for the sprint
  • Develop, publish, and educate the stakeholders on deployment plan
  • Create and communicate status updates to appropriate stakeholders
  • Meet with APS stakeholders, understand the stakeholder needs and document their needs in JIRA or other requirements gathering repository (user stories)
  • Document and manage backlog of user stories - JIRA or another repository
  • Liaison between APS Ops. development team and stakeholders
  • Identify and design innovative solutions per the business strategy and stakeholder needs
  • Communicate the requirements and designs to APS Ops. development team
  • Partner with and assist the APS Ops. development team during the development and unit testing phases
  • Develop, manage, and help execute functional and integration testing
  • Develop and maintain training and user documentation
  • Assist with communications to the stakeholders
  • Create, document, execute, and communicate results of user acceptance testing
  • Create SOP, work instructions, and detailed process flow diagrams of the solutions

Qualifications:
  • 3+ years working in the same functional area on 3 or more concurrent projects
  • Experience managing 2 or more projects concurrently and the projects are in different phases
  • Able to document the output of the interactions in both written and flow diagrams
  • Ability to think through the logical unit of work and conduct a complete impact analysis
  • Able to develop good working relationships between all parties
  • Highly skilled in relational database
    • Develop ER diagrams
    • Design and execute SQL
  • Working knowledge of JIRA, VISIO
  • Experience with Agile type projects and methodology
  • Communication Skill: able to take disparate information and present it in a complete, accurate, and concise manner
  • Additional Skill Set, not required:
    • Experience with Microsoft Power Platform: Power App, Automate, and Power BI
    • Experience with .NET
    • Smartsheet development
    • Power BI development