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Graduate Customer Experience Training Advanced Apprentice
2 months ago
**Graduate Customer Experience Training Advanced Apprentice**
* Cotswold Way, Worcester, UK
* Full-time
* Legal Entity: Bosch Thermotechnology Ltd.
**Company Description**
Worcester Bosch are the UK's top-rated heating brand and we believe in the power of warming peoples lives.
Alongside our current portfolio of boilers and renewable technologies we are working with the Government to decarbonise the network and achieve net zero by 2050. Sustainability is at the heart of everything we do.
We are looking for motivated, talented individuals to join our 1800 strong team. We have opportunities spread across our two sites in Worcester and Clay Cross, as well as in the field nationwide.
Our people bring our brand to life, are at the heart of all we do and deliver the experience that our customers deserve.
You will be rewarded with a competitive salary, company pension, employee discounts and extensive health and wellbeing support.
**Job Description**
To prepare/disable training areas ensuring equipment is properly set up
Sorting training material e.g (flip charts/whiteboards/markers are readily available)
Responsible for auditing training material
Help support the maintenance of the Training Matrix and update new starter/leaver information
Help assist with Recruitment (interviewing/invites)
Encourage communication between advisors and management
Suggest improvements to training programmes and act on these accordingly
Ensure training is up to date and compliant
Maintaining Training Teamline working with Training & Recruitment Manager, helping identify availability
Liaise with external departments as required (e.g BDO/DSO)
Liaise with Contact Centre Team Leaders/Supervisors to understand training requirements
Work together with Contact Centre Intern to ensure Knowledge Base is maintained and engaging for end users
Responsible for IdM/ISP approvals and new user creation and disabling/deletion of access
Set up equipment and ensure stock is sufficient, liaising with internal departments to ensure all software and devices are ready to go when required
**Qualifications**
**Skills**
* You must be IT literate, with good numeric and written skills.
* You must be personable to allow you to communicate with people of all levels and quick thinking within a pressurised environment
* Able to problem solve/use own initiative
* Flexible with excellent attendance and punctuality to suit the requirements of the Training Team
**Attributes**
* The ideal candidate will be punctual and flexible, have a strong eye for detail and quality. Able to work with all levels to ensure the customer journey is as effective as it can be.
**Qualifications**
* Degree Level
* Previous experience in an Administration role would be advantageous
**Additional Information**
**Deadline for Applications: 28 February 2022**
**Job Location**
Graduate Customer Experience Training Advanced Apprentice
* Cotswold Way, Worcester, UK
* Full-time
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