Mobility Asset Management Specialist
4 weeks ago
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e X cell team. Our client has a brand new opportunity for a qualified Mobility Asset Management Specialist to join their team onsite in San Francisco, CA. This resource will be tasked with maintaining the entire lifecycle of client corporate mobile assets. They will assist the team in the procurement, intake, deployment, and disposal of client mobile phones and tablets. Their primary role will involve providing logistical support for an upcoming mobile device deployment project. They will be assisting the team in asset intake, device preparation, and package shipping to ensure the team's deliverables are met. The rest of the role will be maintaining the daily operational responsibilities that the Mobility team has. These responsibilities include new hire staging, break fix and troubleshooting cases, wireless number transfers, and working through other mobile device type incidents. Duties and Responsibilities: Demonstrate strong communication and customer service skills when remotely supporting users. Effectively manage a queue of 50+ tickets while fulfilling other daily responsibilities. Provision mobile devices for new hires and existing employees. Responsible for dispatching replacement devices for internal users who have submitted requests for broken or faulty devices. Possess a strong grasp of policy enforcement, while concurrently educating users to comply diligently with established policies. Respond promptly to escalations for technical support via Slack and email. Manage the wireless device inventory of client mobile provisioning lab. Support team in device forecasting, auditing, recycling of used devices, and disposal preparation. Provide training to users on the proper usage and configuration of their mobile devices with a positive attitude and empathy. Frequently engage in collaborative efforts with support teams to identify and resolve problems and find effective solutions. Troubleshoot hardware and cellular issues with mobile devices. Tasked with the administration and maintenance of the company's wireless carrier accounts. Skills and Qualifications: Minimum 1 to 2+ years of experience in a related role, preferably provisioning while supporting a large organization. using various ticketing and queue management software platforms. supporting cellular data and wireless number accounts. College degree preferred but not required. Experience working with ticketing platforms and queue management. Previous inventory/asset management experience. Experience working with wireless carriers preferred. Demonstrated experience in efficiently managing warehouse inventory, stock organization, and optimal storage methods. Proficient in conducting regular audits to ensure accuracy and identify inventory discrepancies. Proficient in supporting and troubleshooting iOS and Android mobile devices (e.g., iPhone, iPad) including hardware, software, and staying informed on the latest technology trends. Proficient in data intake and analysis using Excel/Google Sheets spreadsheets. Must be physically able to lift boxes and containers up to 25 lbs. Excellent verbal and written technical documentation skills. Strong team player with service-oriented attitude and customer focus. Strong research and problem-solving abilities are required. $25.83 per hour Full COVID-19 vaccination may be required. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. e X cell Supports Equal Employment Opportunity e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.excell.com . #J-18808-Ljbffr
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San Francisco, California, United States Excell Full timeAs a part of a prominent IT managed services provider with a global workforce exceeding 12,000 professionals, we value the personal connections we cultivate with our consultants and the clients who rely on them. Join the e X cell team.Our client is seeking a qualified Mobile Asset Management Specialist to join their team. This position will focus on...
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