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Senior Mobility Specialist

2 months ago

San Francisco, United States Aires Full time
Senior Mobility Specialist Dallas, TX, USA * San Francisco Bay Area, CA, USA Req #484 Thursday, August 15, 2024

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

  • An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
  • A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
  • A high internal promotion rate and a full benefits package including a 401K match
  • Hybrid/Remote work environment depending on candidate location within the US

An excellent career opportunity is currently available for a Senior Mobility Specialist reporting to Aires West Coast Region.

This exciting opportunity is in a high growth environment where you will utilize your significant experience in customer service to facilitate the end-to-end relocation process for corporate transferees and families.

Position Responsibilities:

  • Counsels transferees on policy benefits.
  • Coordinates household goods services and family services.
  • Counsels and assists transferees with expense submission.
  • Collaborates with internal teams to ensure services are delivered accurately and timely.
  • Acts as a mentor and subject matter expert to less senior staff.
  • Provides transition file support to team when caseload distribution is required.
  • Participates in ongoing training initiatives to stay current on new systems and processes.

Required Qualifications:

  • High School Diploma/GED required; Associate's or Bachelor's degree preferred
  • 5+ years of mobility consulting experience
  • 5+ years of customer service experience providing service through the telephone and via email
  • CRP & GMS certifications preferred

Additional Qualifications:

  • Excellent customer service and administrative skills
  • Computer literacy with MS Office products, and ability to grasp proprietary software
  • Demonstrated ability to manage multiple competing tasks
  • Ability to follow policies and procedures
  • Can-do attitude
  • Genuine desire to help others
  • Team oriented mindset, with a strong sense of care and urgency
  • Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

EOE AA M/F/Vet/Disability

Other details
  • Job Family Transferee Services
  • Job Function Mobility Specialist
  • Pay Type Salary
Apply Now
  • Dallas, TX, USA
  • San Francisco Bay Area, CA, USA
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