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Care Management Support Coordinator II

2 months ago

Aiken, United States BCforward Full time
BCForward is currently looking for Care Management Support Coordinator II Remote

Position: Care Management Support Coordinator II

Location: Remote

Duration: 3+ Months

Pay-Rate: $25.00/Hr. on W2

Position Overview: As an Administrative Care Management Support, you will play a crucial role in supporting care management activities by performing outreach, answering inbound calls, and scheduling services. You will serve as a primary point of contact for members, providers, and internal staff, addressing inquiries, resolving issues, and documenting member interactions accurately and in compliance with state and regulatory requirements.

Key Responsibilities:
  • Conduct outreach to members via phone to assist with care plan next steps, provide information on community or health plan resources, and address questions or concerns related to scheduling.
  • Support members by connecting them with appropriate health plan and community resources to ensure comprehensive care and service delivery.
  • Utilize working knowledge of assigned health plan activities and resources to effectively support member needs and inquiries.
  • Serve as the initial contact for member and provider inquiries, explaining care plan procedures, protocols, and benefits as needed.
  • Assist in member onboarding processes and perform daily administrative tasks such as sending welcome letters, related correspondence, and educational materials.
  • Document and maintain accurate non-clinical member records in accordance with state and regulatory guidelines, ensuring confidentiality and compliance.
  • Possess knowledge of available local benefits and resources, making referrals to address Social Determinants of Health (SDOH) needs as appropriate.
  • Perform additional duties as assigned to support the efficient operation of care management services.
Requirements:
  • High School diploma or GED required.
  • 1-2 years of related experience in customer service, administrative support, or healthcare coordination preferred.
  • Strong interpersonal and communication skills, with the ability to effectively engage with members, providers, and internal stakeholders.
  • Familiarity with healthcare terminology, care management processes, and regulatory requirements is advantageous.
  • Proficiency in documentation and record-keeping, ensuring accuracy and adherence to standards.
  • Ability to prioritize tasks, work independently, and collaborate effectively within a team environment.
  • Commitment to upholding company policies, standards, and ethical practices.


Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 224349 when responding to this ad.