Customer Success Manager
4 months ago
About Relevance AI We are a fast growing Series A backed startup building the Home of the AI Workforce. Our mission is to enable the next doubling in human prosperity by delegating as much work as possible to the AI Workforce, a team of AI agents working together in a Multi-agent system. We are a team of 30+, growing fast and based in Sydney and San Francisco, California, we have raised $15M+ to date from leading VCs like Insight Partners and Peak XV. The job We're looking for a mid-senior level Customer Success Manager based in SF who cares deeply about AI and is passionate about working with customers to ensure they achieve maximum value from our AI solutions. This is a rare opportunity to be part of the founding member of our customer success team as we scale up our operations to keep up with customer demand in SF. What Will You Do? Build and maintain strong relationships with our customers, acting as their primary point of contact and trusted advisor. Understand customers' business objectives and help them leverage our AI Workforce solutions to achieve these goals. Onboard new customers, ensuring they have a smooth transition and are fully trained on our platform. Collaborate with the sales and technical teams to ensure customer needs are met and to identify opportunities for upselling and cross-selling. Proactively monitor customer health and engage with customers to ensure their success and satisfaction. Develop and deliver regular reports and presentations to customers, showcasing the value and impact of our solutions. Gather customer feedback and insights to inform product development and improvement. What You Will Need? 3-5+ years of experience in a customer success or account management role, preferably in a SaaS or technology company. Strong understanding of AI technologies and their applications in business. Proven track record of managing and growing enterprise customer accounts. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers at all levels. Strong problem-solving skills and the ability to think strategically about customer needs and solutions. Experience working with cross-functional teams, including sales, product, and engineering. A proactive, customer-obsessed mindset with a focus on delivering exceptional customer experiences. What Do We Love to See? Demonstrated experience in managing complex customer relationships and delivering results. Curiosity and a passion for learning about new technologies and trends in AI. A proactive approach to identifying and solving customer challenges. This role is based in San Francisco, and no recruiters, please. #J-18808-Ljbffr
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Customer Success Manager
6 months ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
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Manager, Customer Success
1 month ago
San Francisco, United States ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Customer Success Manager
1 month ago
San Francisco, California, United States Dealpath Full timeCustomer Success Manager Job DescriptionWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Dealpath. As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its full potential.Key Responsibilities:Interact with customers to understand their business needs...
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Customer Success Manager
1 month ago
San Francisco, California, United States Klarity Intelligence, Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Klarity Intelligence, Inc. As a foundational member of our Customer Success team, you will be responsible for the successful delivery of our platform and the ongoing growth and value realization for our customers throughout their journey.You will play a key role in...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Usepylon Full timeCustomer Success at PylonAt Pylon, we're building the future of B2B post-sales. Our top support and success teams use Pylon to manage their customer support across multiple channels. As a Customer Success Manager, you'll be a key player in standing up the customer success function at our company. You'll be responsible for more than just delivering customer...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Pathlight Full timeAbout PathlightPathlight is a leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks within their customer conversations. By harnessing the power of Large Language Models (LLMs), we review every customer conversation to uncover hidden insights with human-level accuracy. This empowers...
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Customer Success Manager:
4 weeks ago
San Francisco, United States Akraya Full timePrimary Skills: Product Management (Expert), Cloud Technologies (Intermediate), Customer Success (Expert), Analytical Skills (Advanced), Reporting (Expert) Contract Type: W2 Only Duration: 6+ Months Location: San Francisco, CA Pay Range: $110 - $120 Per Hour on W2 Job Summary: We are seeking an experienced Customer Success Manager to join our Enterprise Data...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States SuperAnnotate Full timeWe are seeking a seasoned Customer Success Manager to join our team at SuperAnnotate, a leading innovator in the field of artificial intelligence and large language models.The ideal candidate will have a minimum of 3 years of experience in customer success, technical account management, or client relationship management roles, with a strong background in AI...
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Customer Success Manager
2 months ago
San Francisco, United States Usepylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at company...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Workday Full timeAbout the TeamAt Workday, our Customer Success team plays a critical role in ensuring our customers achieve maximum value from our solutions. As a Customer Success Manager, you will be a key player in supporting our customers on their Workday journey. Your primary responsibility will be to serve as an advisor and facilitator to our customers, partnering with...
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Customer Success Manager
2 months ago
San Francisco, United States Otter.ai Full timeThis position is Hybrid (3 days a week in office) About The Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and...
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Customer Success Manager
1 month ago
San Francisco, California, United States WalkMe Full timeUnlock Customer Potential with WalkMeAt WalkMe, we're committed to empowering business leaders to achieve the promise of technology in today's digital world. As a Customer Success Manager, you'll be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers, helping them maximize value from our Digital Adoption Platform.Your Key...
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Customer Success Manager
2 months ago
San Francisco, United States Akia Full timeAkia is a venture-backed startup founded by ex-Meta engineers. We are an AI-powered guest journey platform that solves challenges around having too much to do. By seamlessly integrating messaging and automation into existing workflows, Akia is the driving force behind relaxing vacations.As a Customer Success Manager, you’ll be in charge of delighting our...
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Customer Success Manager
4 months ago
San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at a...
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Customer Success Manager
5 days ago
San Francisco, United States Etleap Full timeCustomer Success Manager San Francisco (in person) Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access...
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Customer Success Manager
3 months ago
San Francisco, United States Wiliot Full timeAbout Wiliot Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnected from the IoT. This...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Vanta Full timeAbout the Role:As a Customer Success Manager at Vanta, you will be responsible for leading a scaled customer success team that drives customer onboarding, engagement, adoption, and health for a regional segment of customers in our rapidly expanding customer base. Your mission will be to provide best-in-class customer experiences that meet the unique needs of...
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Manager, Customer Success
3 months ago
San Francisco, United States P. A.V. E. Full time[Full Time] Manager, Customer Success at Pave (United States) Manager, Customer Success Pave United States Date Posted: 31 Oct, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: No Vacancies: 1 available About Pave At Pave, we believe the world of...
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Customer Success Manager
5 days ago
San Francisco, United States Guidewheel Full timeGuidewheel is on a mission to empower all the world’s factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips onto any machine to turn its real-time...
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Customer Success Manager
3 months ago
San Francisco, United States MixRank Full time[Full Time] Customer Success Manager at MixRank (United States) Customer Success Manager MixRank United States Date Posted: 09 Dec, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Vacancies: 1 available Why work at MixRank MixRank is a data intelligence platform...