Front Desk Manager
4 weeks ago
This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results. Key Responsibilities: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction. Serves as Brand Champion. Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows CSM procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy. Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Responsible for interviewing, hiring, coaching, and development of all employees. Responsible for all required training for department employees and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initiatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines. Adheres to all CSM Standard Operating Procedures. Conduct routine inspections of front desk operations to maintain standards per CSM, local, state and federal regulations. Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents. Proactively manages hotel inventory and implements strategy to maximize revenue. Competencies/Skills Required: 2+ years of customer service and 1+ years supervisory/management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Demonstrates clear written and verbal communication skills. Education: High school diploma or GED required, college degree or equivalent experience preferred. Physical Requirements: Ability to lift, push or pull up to 75 pounds on an occasional basis. #J-18808-Ljbffr
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Front Desk Manager
1 month ago
Minneapolis, Minnesota, United States Canopy by Hilton Minneapolis Mill District Full timeJob Title: Front Desk ManagerWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Canopy by Hilton Minneapolis Mill District. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and leading a team of front desk staff.Key...
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Front Desk Manager
3 weeks ago
Minneapolis, Minnesota, United States Shaner Hotel Group Full timeJob Title: Front Desk SupervisorShaner Hotel Group is seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Residence Inn Minneapolis Edina. As a key member of our hotel staff, you will be responsible for providing exceptional customer service, ensuring seamless front desk operations, and leading a team of front desk...
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Front Desk Manager
2 weeks ago
Minneapolis, Minnesota, United States Sherman Associates Full timeJob Title: Front Desk ManagerWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Sherman Associates. As a Front Desk Manager, you will be responsible for overseeing the operations of the hotel front desk and leading the guest experience.Key Responsibilities:Operate the Front Office efficiently and profitably, including...
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Front Desk Manager
3 weeks ago
Minneapolis, Minnesota, United States Sherman Associates Full timeJob Title: Front Desk ManagerWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Sherman Associates. As a Front Desk Manager, you will be responsible for overseeing the operations of the hotel front desk and leading the guest experience.Key Responsibilities:Operate the Front Office efficiently and effectively, ensuring...
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Front Desk Manager
2 weeks ago
Minneapolis, Minnesota, United States Sherman Associates Full timeJob Title: Front Desk ManagerAt Sherman Associates, we are seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, ensuring a seamless and exceptional guest experience.Key Responsibilities:Manage the front desk team,...
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Front Desk Operations Manager
2 weeks ago
Minneapolis, Minnesota, United States Shaner Hotel Group Full timeJob Title: Front Desk SupervisorShaner Hotel Group is seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Residence Inn Minneapolis Edina. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and leading a team of front desk...
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Front Desk Operations Manager
3 weeks ago
Minneapolis, Minnesota, United States CSM Corporation Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at CSM Corporation. As a key member of our front desk operations, you will be responsible for ensuring exceptional guest service and effective management of our front desk team.Key Responsibilities:Lead by example and demonstrate excellent customer service skills...
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Front Desk Supervisor
4 weeks ago
Minneapolis, United States Aimbridge Hospitality Full timeThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Supervisor, Hospitality, Hotel, Associate, Operations
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Front Desk Supervisor
4 weeks ago
Minneapolis, United States Regency Hotel Management Full timeJob Summary: We are looking for a Front Desk Supervisor to lead, support and assist the Front Desk Manager. The Front Desk Supervisor will assist in managing all aspects of the front desk, ensure outstanding guest satisfaction and guest retention, increase occupancy and ADR, and develop and support front desk staff. Benefits: Medical and Dental...
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Front Desk Supervisor
2 weeks ago
Minneapolis, Minnesota, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring the smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk Manager in...
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Front Desk Supervisor
4 weeks ago
Minneapolis, United States Plymouth Crowne Plaza Minneapolis West Full timeJob Summary: We are looking for a Front Desk Supervisor to lead, support and assist the Front Desk Manager. The Front Desk Supervisor will assist in managing all aspects of the front desk, ensure outstanding guest satisfaction and guest retention. Increase occupancy and ADR, and develop and support front desk staff. Benefits Medical and Dental Insurance...
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Front Desk Supervisor
4 weeks ago
Minneapolis, Minnesota, United States Aloft Downtown Minneapolis Full timeJob Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aloft Downtown Minneapolis. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Manage the front desk operations,...
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Front Desk Operations Manager
4 days ago
Minneapolis, Minnesota, United States Canopy by Hilton Minneapolis Mill District Full timeJob DescriptionCanopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as 'friendly enthusiasts,' that engage guests, always going above and beyond, to make stays...
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Front Desk Representative
2 months ago
Minneapolis, Minnesota, United States MCR Hotels Full time{"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide...
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Front Desk Supervisor
4 days ago
Minneapolis, Minnesota, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is responsible for providing exceptional guest service and ensuring a smooth hotel operation. This role involves working closely with the Front Desk Manager and other departments to maximize room revenue and occupancy.ResponsibilitiesGuest Service: Provide attentive, courteous, and efficient service to all guests prior to...
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Front Desk Representative
4 weeks ago
Minneapolis, Minnesota, United States Ebenezer Full timeJob Title: Front Desk AttendantWe are seeking a highly skilled and customer-focused Front Desk Attendant to join our team at Ebenezer Senior Living. As a Front Desk Attendant, you will be the first point of contact for residents, guests, and staff, providing exceptional customer service and ensuring a warm and welcoming experience for...
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Front Desk Representative
1 month ago
Minneapolis, Minnesota, United States Minnesota Urology P.A. Full timeJob Title: Front Desk RepresentativeWe are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Minnesota Urology P.A.Job Summary:The Front Desk Representative will be responsible for efficiently and effectively managing the front desk operations, including patient check-in, registration, and coordination of...
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Front Desk Supervisor
1 week ago
Minneapolis, Minnesota, United States Aimbridge Hospitality Full timeJob SummaryThe Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk Manager in...
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Front Desk Associate
2 weeks ago
Minneapolis, Minnesota, United States Ebenezer Full timeJob Title: Front Desk AttendantAt Ebenezer Senior Living, we are seeking a highly skilled and customer-focused Front Desk Attendant to join our team. As a Front Desk Attendant, you will be the first point of contact for residents, guests, and staff, providing exceptional service and ensuring a warm and welcoming experience.Responsibilities:Provide prompt and...
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Front Desk Receptionist
1 week ago
Minneapolis, Minnesota, United States The Salvation Army Central Territory Full timeJob Title: Full-Time Front Desk ReceptionistThe Salvation Army Central Territory is seeking a highly skilled and professional Front Desk Receptionist to join our team.Job Summary:We are looking for a detail-oriented and organized individual to provide exceptional customer service and support to our clients and staff. The successful candidate will be...
