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Front Desk Supervisor | Hotel Grand Stark

3 months ago

Portland, United States Hotel Grand Stark Full time
Description
FRONT DESK SUPERVISOR

We're looking for a Front Desk Supervisor with a collaborative spirit to support our Hotel Manager. The ideal candidate will be prepared to assist with overseeing an array of departments, including Front Desk, Valet, Housekeeping, Property Maintenance, and overnight agents to maintain trusty service for our guests and a positive environment for our team.

ABOUT HOTEL GRAND STARK

Located within Portland's vibrant Central Eastside, Hotel Grand Stark embodies the independent spirit of the Pacific Northwest. Featuring 57 bespoke King, Queen and Double-bedded guest rooms, a restaurant, bar and welcoming Lobby with separate Study Hall, the entire hotel has been designed to pay homage to the neighborhood's rich history and encourages communal and inclusive spaces for travelers and locals alike. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Hotel Grand Stark.

THE TASK AT HAND:
  • You're a friendly face that greets guests and enhances our guests' experience by bringing your own flavor to the restaurant
  • Making sure guests are having a fabulous time, from the moment they arrive until it's time to say goodbye.
  • Creating a warm, friendly, and laidback atmosphere that turns first-time guests into regulars.
  • Learning our steps of service, products, menu, and systems inside and out.
  • Supervising all food and beverage outlets and offerings within the hotel and restaurant to ensure excellent customer service
  • Consistently offering professional, friendly and engaging service.
  • Ensuring service standards are followed while actively supporting the entire restaurant team.
  • Handling guest concerns in a timely, efficient, and trusy manner
  • Balancing a combination of operational, administrative and colleague needs throughout a day of restaurant service.
  • Assisting with the execution of on-site events, from public-facing programming to private functions.-Communicating effectively with all departments to ensure that customer service needs and expectations are fulfilled.
  • Working with the Hotel General Manager on the scheduling of all food & beverage team members.
  • Working directly with staff to assure food and beverage quality, good service, and cleanliness are strictly adhered to.
  • Executing both opening and closing duties and maintain an efficient, effective, and prioritized work schedule.
  • Maintaining inventory and its protocols and systems.
  • Learning and embracing our steps of service and brand standards
WHAT WE'RE LOOKING FOR:
  • Previous experience with Opera or similar property management system.
  • Must have good verbal and written communication skills.
  • Must be able to speak and communicate clearly and concisely in English.
  • Must use good judgement.
  • Must work as a team and drive results.
  • Must be an organized individual with excellent prioritization skills.
  • Must be able to work well in a fast-paced environment.
  • Must have good work ethic.
  • Must display a positive attitude.
  • Must be able to work a flexible schedule and shifts, including weekends and holidays.
  • Minimum one-year supervisory experience in a luxury, lifestyle, or boutique hotel setting
  • Ability to carry up to 30lbs.
  • Ability to walk, stand and bend continuously throughout the day.
  • Must be able to stand for long periods of time.
WHAT'S IN IT FOR YOU:
  • A competitive compensation package including medical, dental, vision, and life insurance.
  • 401(k) retirement plan (future you will love this one)
  • Paid time off, holiday pay, and sick pay when you're under the weather.
  • Career advancement in an organization committed to helping star employees thrive.
  • There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
  • Professional development that sets you up for success across multiple hospitality career paths.
  • A collaborative work environment where your creative ideas can come to fruition.
  • Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come)
  • Hands-on training with a nimble team.


Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.

Company Information
MORE ABOUT US:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us