Housekeeping Supervisor | Hotel Grand Stark

Housekeeping Supervisor | Hotel Grand Stark

POSITION PROFILE:

The Housekeeping Supervisor is responsible for all guest rooms and the day-to-day operations of the housekeeping department. This person will oversee daily assignments, room inspections, and employee relations. The ideal candidate must possess excellent leadership skills

ABOUT HOTEL GRAND STARK:

Located within Portland’s vibrant Central Eastside, Hotel Grand Stark embodies the independent spirit of the Pacific Northwest. Featuring 57 bespoke King, Queen and Double-bedded guest rooms, a restaurant, bar and welcoming Lobby with separate Study Hall, the entire hotel has been designed to pay homage to the neighborhood’s rich history and encourages communal and inclusive spaces for travelers and locals alike. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Hotel Grand Stark.

TASKS AT HAND:

• Supervises the day-to-day operations of the housekeeping department and assist as needed during high occupancy
• Maintain high standards of cleanliness in the hotel, including guest rooms, common areas and offices
• Maintain and update all guest collateral placed in the rooms
• Respond to requests in an expedient, professional manner
• Interact with guests to ensure satisfaction and handles guests concerns as necessary
• Examines rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to management
• Train, counsel and discipline team members, as needed
• Seek continual improvement for the department and hotel
• Comply with all policies, procedures and regulations that relate to the local, state and federal laws
• Advises front desk agent of rooms readiness for occupancy
• Use correct cleaning chemicals for designated surfaces, according to hotel requirements
• Clean guest rooms by category priority
• Empty trash containers
• Remove all dirty terrycloth and replace with clean par to designated layout
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
• Replace facial, toilet tissue and bathroom amenities in correct amount and location
• Inspect condition of bathrobes and replace if soiled/damaged
• Remove dirty bed linen and make up bed with clean linen
• Replace laundry bags and slips
• Clean closets and door tracks on check-out rooms, removing dust and debris
• Ensure correct amount and placement of hangers, extra blanket/pillow
• Dust and polish all furniture
• Realign furniture to floor plan
• Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside
• Check under bed(s), chairs and sofa for debris and remove if present
• Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor
• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions
• Dust pictures, frames and mirrors
• Remove dust and debris on television, clock radio, remote control and cable box
• Set correct time on clock; correct TV channel
• Clean all lamps and light switches; check for proper working order
• Remove dust, spots and smears from windows, ledges and frames
• Remove dust, grease and smears from telephones and reposition properly
• Empty liquid from ice bucket and wipe all surfaces dry
• Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked
• Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies
• Follow uniform guideline
• Perform any other reasonable duties as required by management
• Lead by example at all times and stay visible to staff 
• Be part of a leadership team of brand advocates who believe in what the hotel has to offer and who are personally invested in its success
• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect
• Assist in building a culture of open communication, spend time with team members and be available for them (open door policy)
• Continuously strive to improve and maintain client and guest experiences
• Be a leader in managing the overall reputation management of the hotel
• Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guest and employees
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property
• Effectively manage wages and controllable expenses
• Focus on maximizing the financial performance of the department
• Monitor performance against budgets and goals

WHAT WE ARE LOOKING FOR:

• Has a strong working knowledge of and passion for hospitality
• Displays a strong hands-on approach
• Thinks critically and objectively
• Guest service oriented
• Strong knowledge of cleaning products
• Education: High School Certificate or Equivalent
• Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)
• Minimum of one-year experience as a housekeeping supervisor
• Flexible schedule – must be available to work a variety of shifts
• Must be able to stand or walk a minimum of eight hours
• Requires mobility and prolonged standing, walking, bending and lifting up to 50 lbs

WHAT'S IN IT FOR YOU:

• 401(k) retirement plan
• Medical, dental, vision and life insurance
• Employee discounts at our Hotels and Restaurants nationwide
• Paid Time Off and Sick Pay
• Holiday pay
• Professional development and career advancement opportunities

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice: 

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.

MORE ABOUT US:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us