Front Desk Agent

4 weeks ago

Linthicum Heights, United States Westin Baltimore Full time

About Us:
Welcome to the Westin Baltimore Washington Airport Nestled conveniently between Baltimore and Washington, D.C., our hotel offers a serene escape with easy access to the bustling cities' attractions. At HEI, we believe that our success begins and ends with our people. We are proud to foster a culture that is centered around our employees, recognizing that they are our most valuable asset. Our team is dedicated to providing exceptional service and creating memorable experiences for every guest. We are committed to fostering a diverse and inclusive workplace where every team member is valued and empowered to reach their full potential.

From the moment you join Westin Baltimore, you become part of a supportive and inclusive community that values your unique talents and perspectives. We are committed to providing our employees with the resources, training, and opportunities they need to thrive and grow in their careers. Our dedication to our employees extends beyond the workplace. We offer a range of benefits and programs to support our employees' well-being, both personally and professionally, including paid parental leave, emergency childcare and adult care discounts, and wellness initiatives focusing on mental health awareness.

Join us at the Westin Baltimore and be part of a team that is passionate about hospitality and making a positive impact on our guests and community where your contributions are valued, your voice is heard, and your success is our top priority.

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization

We value U.S. military experience and invite all qualified military candidates to apply.

Overview:

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Responsibilities:
  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
Qualifications:
  • High school diploma or equivalent required, and college degree preferred.
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed. ?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

  • Front Desk Agent

    2 months ago

    Linthicum Heights, United States Embassy Suites Baltimore BWI Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    1 month ago

    Linthicum, United States SpringHill Suites Baltimore BWI Airport Full time

    The SpringHill Suites Baltimore BWI Airport is seeking charismatic and outgoing hospitality professionals to join our growing TEAM!  As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and...

  • Front Desk Agent

    3 weeks ago

    Maryland Heights, United States Midas Hospitality Full time

    Job DescriptionJob DescriptionFront Desk Agent - Staybridge Suites: Maryland Heights, MOMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking...

  • Front Desk Agent

    2 months ago

    Linthicum Heights, United States Island Hospitality Management Full time

    Job DescriptionJob DescriptionDescription:Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in...

  • Front Desk Agent

    3 weeks ago

    Berkeley Heights, New Jersey, United States Davidson Hospitality Group Full time

    Property DescriptionEmbassy Suites by Hilton -Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team As a job applicant, you'll have the opportunity to work in a modern, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage,...

  • Front Desk Agent

    4 weeks ago

    Berkeley Heights, United States Davidson Hospitality Group Full time

    Property DescriptionEmbassy Suites by Hilton -Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage,...

  • Front Desk Agent

    3 months ago

    Needham Heights, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:We are currently seeking a full-time Front Desk Agent for our property.Benefits include immediate Marriott Hotel discounts, free parking and free meal on property, medical, dental and vision insurance! Come join an incredible hospitality team at the Sheraton Needham Hotel.Duties and Responsibilities: · Register and...

  • Front Desk Representative

    4 days ago

    Linthicum Heights, Maryland, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued guests. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.Key ResponsibilitiesGuest...

  • Front Desk Agent

    2 months ago

    Maryland Heights, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:Front Desk AgentMaryland Heights, MODescriptionRegister and assign rooms to guests.Issue room key and escort instructions to Guest Service Agent or directly to guest.Sort, and track incoming mail and messages.Transmit and receive messages using all communication avenues.Answer inquiries pertaining to hotel services,...

  • Front Desk Clerk

    3 weeks ago

    Linthicum Heights, United States TownePlace Suites Baltimore BWI Airport Full time

    DescriptionFront Desk ClerkWe are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you...

  • Front Desk Agent

    2 months ago

    Maryland Heights, United States StepStone Hospitality Full time

    Job Type Full-time Description Front Desk Agent Maryland Heights, MO Description Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services,...

  • Front Desk Agent

    3 months ago

    Maryland Heights, United States Midas Hospitality Full time

    Front Desk Agent - Staybridge Suites: Maryland Heights, MO Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by Mogul. Recruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and # Agent, Front Desk, Bridge, Suite, Hospitality, Reservations

  • Hotel Front Desk Agent

    5 months ago

    Rowland Heights, United States Best Western PLUS Executive Inn (05476) Full time

    Job DescriptionJob DescriptionWe are seeking for positive and professional individuals who can deliver excellent customer services; Front Desk agent will have some previous hotel experience and enjoy working in a fast-paced environment. .Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests,...

  • Front Desk Supervisor- Hilton Garden Inn BWI

    3 months ago

    Linthicum Heights, United States Remington Full time

    Job DescriptionWhat you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties and be able to...

  • Hotel Front Desk Guest Service Representative

    4 days ago

    Linthicum Heights, Maryland, United States MM&P MARITIME ADVANCEMENT Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Guest Services Representative to join our team at the Maritime Conference Center. As a key member of our hotel operation, you will be responsible for delivering exceptional guest experiences and ensuring seamless front desk operations.Key ResponsibilitiesFront Desk OperationsProcess...

  • Hotel Front Desk Guest Service Representative

    1 day ago

    Linthicum Heights, Maryland, United States MM&P MARITIME ADVANCEMENT Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Guest Services Representative to join our team at the Maritime Conference Center. As a key member of our hotel operation, you will be responsible for delivering exceptional guest experiences and ensuring seamless front desk operations.Key ResponsibilitiesFront Desk OperationsProcess...

  • Front Desk Supervisor

    3 months ago

    Airway Heights, United States Kalispel Tribe of Indians - KTEA Full time

    Job DescriptionJob DescriptionHiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified...

  • Front Desk Supervisor

    3 months ago

    Airway Heights, United States Northern Quest Resort & Casino Full time

    Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order:...

  • Front Desk Representative

    4 days ago

    Sterling Heights, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued guests. Your primary responsibilities will include:Registering guests and handling check-ins and check-outs in a friendly and efficient manner.Providing information and assistance...

  • Front Desk Representative

    2 days ago

    Sterling Heights, Michigan, United States Hyatt House DullesSterling Full time

    Job Summary:As a Front Desk Agent at Hyatt House Dulles/Sterling, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Registering guests and handling check-ins and check-outs in a friendly and efficient manner.Providing information and...