Front Desk Associate

3 days ago


Arlington Heights, Illinois, United States Comfort inn and Suites Arlington Heights Full time
Job Summary:
We are seeking a highly motivated and friendly Front Desk Agent to join our team at Comfort Inn & Suites in Arlington Heights. As a Front Desk Agent, you will be the first point of contact for guests, ensuring they have a positive experience from check-in to check-out.

About the Role:
This role requires a professional demeanor, strong communication skills, and the ability to handle a variety of tasks efficiently. You will greet guests upon arrival, check them in and out, and provide information about the hotel and its amenities. Additionally, you will assist with guest inquiries, reservations, and complaints, as well as maintain accurate records of guest accounts and transactions.

Key Responsibilities:
- Greet guests warmly and provide exceptional customer service
- Check guests in and out, ensuring all information is accurate and up-to-date
- Handle guest inquiries, reservations, and complaints professionally
- Maintain accurate records of guest accounts and transactions
- Assist with administrative duties, such as processing payments and answering phone calls

Requirements:
- High school diploma or equivalent; college degree in hospitality or related field preferred
- Previous experience in customer service or hospitality is a plus
- Proficient in computer systems and hotel management software (e.g., OPERA, PMS)
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to remain calm and professional in high-stress situations
- Flexibility to work various shifts, including evenings, weekends, and holidays

Benefits:
Competitive salary ($25,000 - $35,000 per year)
Health, dental, and vision insurance
Paid time off
Employee discounts
Career development opportunities

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