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Assistant to a Financial Advisor

4 months ago

Lombard, United States Northwestern Mutual Full time

Financial Representative Assistant

Overall Function:

The financial representative assistant specializes in client service to ensure the maintenance of an efficient, organized office that allows the representative to focus his/her energy on building client relationships. The assistant is a liaison between the home office, financial representative, network office support team and clients. Specific responsibilities may include but are not be limited to:

Support

  • Handle case notes, process correspondence and maintain client case files
  • Maintain financial representative's calendar and schedule follow-up appointment
  • Answer telephone calls and direct them as appropriate
  • Contact clients to set up follow-up meetings with representative
  • Contact clients to confirm receipt of forms or request return of completed forms
  • Maintain current client information for all product lines
  • Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements
  • Communicate with home office as needed to supply or obtain information
  • Prepare policies for delivery
Client Service Support
  • Review insurance applications, conversions and policy changes for completeness and accuracy and return to representative for any missing information
  • Arrange medical, paramedical and any exams necessary for underwriting
  • Provide current status and account values for non-securities related accounts
  • Contact clients regarding late payments
  • Process incoming non-securities related insurance service requests from clients (process address changes, bank change information, loan requests and ISA service inquiries)
  • Prepare account summaries for variable and securities owners
Client Service Support
  • Review variable insurance/annuity applications, conversions and policy changes for completeness and accuracy and return to registered representative (RR) if missing information
  • Arrange medical, paramedical and any exams necessary for underwriting
  • Monitor Items for Attention (IFA) and bring any action items to the RR's attention
  • Receive and forward checks and related paperwork to the network office and home office investment operation areas
  • Provide account values and performance to clients at the direction of RR
Qualifications:
  • Experience in administrative support or customer service, preferably in the financial services and/or insurance industry
  • Health and life licensed or gain licensing within 6 months of employment
  • Excellent oral and written communication skills
  • Familiarity with Microsoft applications and data entry and information retrieval software
  • Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines
  • Strong attention to detail with the ability to work with a high degree of accuracy
  • Ability to work in a fast-paced environment
  • Ability to work both independently and on a team
  • Ability to maintain confidentiality
  • Continue insurance education through schools, academies, licenses, registrations and designations
  • Energetic, positive, organized and the ability to be the face of the business