Technical Support Analyst

2 weeks ago

Philadelphia, United States FreedomPay Full time

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Location

    • This role is onsite in a hybrid capacity out of our office in Philadelphia, PA or Las Vegas, NV.
Responsibilities:
    • Technical Support Analyst will support our growing complex environment. This role will become intimate with the wide variety of systems and data. The role will provide a wide range of research, analysis, support, and assistance to customers on the front lines. Our technology ranges from state of the art web portals, software applications deployed at merchant locations, high transnational payment gateway, payment device troubleshooting, various tools and proxies, and point of sale integrations.
Requirements
    • Bachelor's Degree from an accredited university
    • Experience of working in and around the Hospitality or Retail industry
    • Experience of supporting, configuring or installing POS and PMS solutions (Micros, Opera, Aloha, InfoGenesis)
    • Experience in payments processing, financial services
    • 2 - 4 years equivalent work experience which may include; help desk support, technical trouble shooting, problem solving, software support
    • Participation in the 24/7 on call rotation
    • Some travel may be required
    • Technical support experience, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing and adding to a knowledge base.
    • Strong aptitude to learn quickly, both technical and business processes
    • Strong and accurate listening skills
    • Patience and Understanding
    • Excellent written and verbal communication skills in English, Spanish is a plus


As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

  • Technical Support Analyst

    2 weeks ago

    Philadelphia, Pennsylvania, United States augmentjobs Full time

    Job OverviewPosition Summary: We are seeking a dedicated Technical Support Analyst to join our team at AugmentJobs. This role is essential in providing effective assistance to our users, ensuring their technical issues are resolved efficiently.Key Responsibilities:User Assistance:Deliver first-line technical assistance to users through various channels,...

  • Technical Support Analyst

    1 week ago

    Philadelphia, Pennsylvania, United States American Cable Co Full time

    Job OverviewWe are looking for a Technical Support Analyst to become a vital part of our organization. In this role, you will assist employees with various technology-related challenges.Key Responsibilities:Offer assistance with both hardware and software issuesAddress client concerns through phone, in-person, or digital communicationSuggest enhancements for...

  • Technical Business Analyst

    1 month ago

    Philadelphia, United States IntePros Full time

    **Must be local to Philadelphia, PA for a hybrid schedule**Technical Business Analyst Job Summary: We are seeking a skilled and detail-oriented Technical Business Analyst to join our dynamic team. The ideal candidate will work closely with business teams, managers, and consultants to document business processes, create specifications, and manage requirements...

  • Technical Business Analyst

    3 weeks ago

    Philadelphia, United States IntePros Full time

    **Must be local to Philadelphia, PA for a hybrid schedule**Technical Business Analyst Job Summary: We are seeking a skilled and detail-oriented Technical Business Analyst to join our dynamic team. The ideal candidate will work closely with business teams, managers, and consultants to document business processes, create specifications, and manage requirements...

  • Technical Business Analyst

    1 month ago

    Philadelphia, United States Partner's Consulting, Inc. Full time

    NEED TO BE ONSITE 3 Days a week. LOCALS ONLY OR IN COMMUTABLE DISTANCE. NEED TO BE ON OUR W2. No SPONSORSHIP AVAILABLE.REQUIRED SKILLS:ETL, BUSINESS ANALYST, HEALTHCARE PREFERRED.Our client is seeking a Technical Business Analyst III that is very confident and can handle an executive level audience. The best candidate will be outgoing, confident and have...

  • Technical Business Analyst

    1 month ago

    Philadelphia, United States Partner's Consulting, Inc. Full time

    NEED TO BE ONSITE 3 Days a week. LOCALS ONLY OR IN COMMUTABLE DISTANCE. NEED TO BE ON OUR W2. No SPONSORSHIP AVAILABLE.REQUIRED SKILLS:ETL, BUSINESS ANALYST, HEALTHCARE PREFERRED.Our client is seeking a Technical Business Analyst III that is very confident and can handle an executive level audience. The best candidate will be outgoing, confident and have...

  • Technical Support Analyst

    7 days ago

    Philadelphia, Pennsylvania, United States LAGOS Full time

    POSITION: IT Support Specialist (Desktop Support Specialist)REPORTS TO: Director, TechnologyWORK ENVIRONMENT: Corporate OfficeDEPARTMENT: Technology JOB TYPE: Full TimeJOB LEVEL: AssociateFLSA CATEGORY: Exempt (Salaried)WORK SCHEDULE: M-F (9:00am- 5:30pm)REMOTE WORK: No - 5 days onsite TRAVEL REQUIRED: Local travel to retail store as neededBENEFITS & PERKS:...

  • Technical Support Analyst

    7 days ago

    Philadelphia, Pennsylvania, United States LAGOS Full time

    POSITION: IT Support Specialist (Desktop Support Specialist)REPORTS TO: Director, TechnologyWORK ENVIRONMENT: Corporate OfficeDEPARTMENT: Technology JOB TYPE: Full TimeJOB LEVEL: AssociateFLSA CATEGORY: Exempt (Salaried)WORK SCHEDULE: M-F (9:00am- 5:30pm)REMOTE WORK: No - 5 days onsite TRAVEL REQUIRED: Local travel to retail store as needed.BENEFITS & PERKS:...

  • Technical Support Analyst II

    2 weeks ago

    Philadelphia, Pennsylvania, United States InnovAge Full time

    Key Responsibilities:The Technical Support Analyst II provides initial technical assistance to users and performs data entry for various systems and reports. This role is essential for ensuring effective computer functionality, enabling users to complete their business tasks efficiently.This position involves providing on-site assistance across multiple...

  • Technical Support Analyst

    2 weeks ago

    Philadelphia, Pennsylvania, United States London Approach Full time

    Position Overview:We are seeking a dedicated End User Support Specialist to provide exceptional technical assistance to our users. This role is essential in ensuring the smooth operation of our IT systems and enhancing user experience.Key Responsibilities:Diagnose and troubleshoot hardware and software issues across Windows and macOS platforms.Execute...

  • Technical Operations Analyst

    5 days ago

    Philadelphia, Pennsylvania, United States IntegriChain Full time

    Job OverviewIntegriChain is seeking a highly skilled Senior Technical Analyst to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support for our Contracts & Pricing systems.Key ResponsibilitiesTechnical Support: Provide timely and effective technical support for our Contracts &...

  • Technical Support Analyst

    2 weeks ago

    Philadelphia, Pennsylvania, United States London Approach Full time

    Position Overview: The End User Support Specialist plays a crucial role in ensuring seamless IT operations within the organization.Location: Philadelphia, PA (Onsite 100%)Compensation: $22 – 25 per hour | Based on experience*Contract-to-Hire OpportunityKey Qualifications:A minimum of three years of experience in a professional Desktop Support or Helpdesk...

  • Senior Technical Business Analyst

    2 weeks ago

    Philadelphia, Pennsylvania, United States Partner's Consulting, Inc. Full time

    ONSITE REQUIREMENT: 3 Days a week. LOCAL CANDIDATES ONLY OR THOSE WITH COMMUTABLE DISTANCE. MUST BE ON OUR W2. NO SPONSORSHIP AVAILABLE.ESSENTIAL SKILLS:ETL, BUSINESS ANALYSIS, HEALTHCARE EXPERIENCE PREFERRED.Partner's Consulting, Inc. is in search of a Technical Business Analyst III who possesses strong confidence and is adept at engaging with...

  • Senior Technical Support Specialist

    5 days ago

    Philadelphia, Pennsylvania, United States IntegriChain Full time

    Job OverviewIntegriChain is seeking a highly skilled Senior Technical Analyst to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support for our Contracts & Pricing systems.Key ResponsibilitiesTechnical Support: Provide timely and effective technical support for our Contracts &...

  • Technical Support Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Two95 International Inc. Full time

    Job Summary:We are seeking a highly skilled Technical Support Analyst to join our team at Two95 International Inc. as a Technical Support Specialist. The ideal candidate will have a strong background in server environments, local and wide area networks, and a passion for delivering exceptional customer service.Key Responsibilities:Implement, maintain, and...

  • Production Support Analyst

    2 months ago

    Philadelphia, United States Partner's Consulting, Inc. Full time

    Our Client is looking for a Production Support Business Systems Analyst that is very confident and can communicate with an executive level audience. The best candidate will be outgoing, confident and have excellent communication skills as they will work with all audience levels. Adaptability and multitasking are critical for the success of this role. Must...

  • Production Support Analyst

    2 months ago

    Philadelphia, United States Partner's Consulting, Inc. Full time

    Our Client is looking for a Production Support Business Systems Analyst that is very confident and can communicate with an executive level audience. The best candidate will be outgoing, confident and have excellent communication skills as they will work with all audience levels. Adaptability and multitasking are critical for the success of this role. Must...

  • Production Support Analyst

    1 month ago

    Philadelphia, United States Intepros Full time

    Job Description:We are seeking a dedicated and skilled Production Support Analyst to join our team. The ideal candidate will have a strong technical background and a proven track record of monitoring and troubleshooting production issues across various systems and applications. If you have a passion for solving complex problems and collaborating with...

  • Billing Systems Support Analyst

    2 weeks ago

    Philadelphia, Pennsylvania, United States IntePros Full time

    Job Overview:IntePros is looking for a dedicated and detail-oriented Billing Systems Support Analyst to enhance our team. In this pivotal role, you will work closely with various stakeholders to ensure the effective functioning of our billing systems. The ideal candidate will possess experience in ETL processes and analytical tools to bolster our billing...

  • Senior Technical Support Specialist

    1 day ago

    Philadelphia, Pennsylvania, United States Comptech Associates Full time

    About the Job:Job Title: System AnalystDuration: 6+ MonthsLocation: Philadelphia, PANo. of Positions: 1Job Summary:This individual will be responsible for providing first-touch technical support on several applications utilized by the Legal and Compliance team, including the following:Act as a primary liaison to end users, the development team, and the...