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Production Support Analyst
4 weeks ago
Job Description:
We are seeking a dedicated and skilled Production Support Analyst to join our team. The ideal candidate will have a strong technical background and a proven track record of monitoring and troubleshooting production issues across various systems and applications. If you have a passion for solving complex problems and collaborating with cross-functional teams, we want to hear from you
Responsibilities:
- Monitor and troubleshoot production issues for various systems and applications.
- Collaborate with cross-functional teams to identify and resolve production issues.
- Perform root cause analysis and provide solutions to prevent future issues.
- Create and maintain documentation related to production issues and resolutions.
- Implement and maintain processes and procedures to improve production support.
- Provide daily, weekly, and monthly reports on system performance and issue status.
- Coordinate with development teams to ensure proper deployment and release of software updates.
- Participate in on-call rotation and respond to production issues after business hours.
Requirements:
- Bachelors degree in Computer Science or a related field.
- 2-4 years of experience in Production Support or a related role.
- Strong technical skills in Java, SQL, UNIX, and scripting languages.
- Ability to troubleshoot and resolve complex production issues efficiently.
- Excellent problem-solving and analytical skills.
- Effective communication skills to collaborate with cross-functional teams effectively.
- Willingness to participate in on-call rotation.
by Jobble
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