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  • Customer Service Retail Associate

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Retail/Customer Service Associate

2 months ago

Los Angeles, United States Local Firm Hiring! Full time

Join us - an evolving and rapidly growing consulting firm based in Los Angeles. We are aggressively seeking top talent to join our team as a Retail/Customer Service Associate. We're dedicated to delivering unparalleled results for our clients by consistently outperforming competitors in regards to customer acquisition, sales performance, and their position in the marketplace. This year, our focus is on collaborating with influential programs in the Home Improvement sector and expanding their reach throughout the market. Our Retail/Customer Service Associates will be an influential part in our clients' success throughout the rest of this year.

Retail/Customer Service Associate Overview:

As a Retail/Customer Service Associate, your primary responsibility will be to develop, retain, and expand our customer base, with a specific focus on Los Angeles consumers. Your role is crucial in ensuring that our clients' value propositions are maximized. You'll work closely with our marketing and sales team to execute compelling campaigns that engage customers through direct communication methods.

What You'll Do as a Retail/Customer Service Associate:

  • Execute direct customer service campaigns to acquire new customers and support long-term retention initiatives
  • Establish rapport and trust with customers while providing thorough product recommendations that best suit the customers needs and lifestyle
  • Prioritize customer service and nurture relationships with existing accounts
  • Answer questions thoroughly and ensure the customer is confident in the enrollment and ordering process
  • Qualify eligible customers and keep accurate records of customer sales interactions while adhering to compliance standards
  • Collaborate with management, human resources, other Retail/Customer Service Associates, and corporate trainers to support company growth
  • Stay up-to-date on our client's products and services by actively participating in brand updates and client meetings