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Manager, Account Management
2 months ago
About The Role
As a Manager, Account Management at NinjaOne you’ll guide and mentor a group of dedicated Account Managers, driving the delivery of exceptional service and fostering strong client relationships. Your strategic vision and leadership will be instrumental in ensuring our clients receive the utmost value from our cutting-edge solutions.
Location- Hybrid remote, in Austin, Texas
What You’ll Be Doing
Responsible for ensuring Account Managers are getting to target
Successful onboarding of new Account Managers
On-going Coaching
1:1 with direct reports
Mentoring of team members
Define Targets and Action plans with team members
Bi-weekly Churn/Pipeline Review with team
Topic related trainings e.g. De-escalation training, Sales training, etc
Distribute “Management Requests” among the team and hold the team members accountable
Interviewing of new potential hires
Be mindful of the current status of the individual team members (special situations, personal problems, struggles, etc)
Encourage resource sharing and team cohesion
Participate in leadership meetings
Understand what challenges and opportunities are currently present in the customer base and markets that the team member are in - funnel the information up top
Foster internal communication to understand and help team members to understand Ninja development
About You
2+ Years’ experience leading an Account Management team
Minimum 1 year experience as an Account Manager in the SaaS space
Bachelor’s degree preferred
Consistent track record of overachievement as an individual contributor
Proven track record of success managing an AM team
Proven, consistent achievement of goals through the leadership and motivation of a team
Experience hiring, developing, and retaining talent
Excellent communication and influence skills, and the ability to build cross-functional relationships
Highly organized with the ability to work on many projects concurrently
Enthusiastic and highly motivated individual
You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams
About Us
NinjaOne is a leading unified IT operations solution that simplifies the way IT works. With NinjaOne, IT teams can automate, manage, and remediate all their tasks within one modern, intuitive platform, improving technician efficiency and user productivity. NinjaOne supports over 7,500 IT departments and managed service providers around the world and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past 3 years. Learn more about NinjaOne here: www.ninjaOne.com
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
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