Customer Service Operations Specialist

2 weeks ago


South Boston, United States Long's Jewelers Full time

If you have a passion for luxury timepieces and enjoy working with people, this position is a great fit for you Due to growth, we are seeking an individual who excels in building relationships, coupled with an eye for detail. We are seeking service-oriented individuals with the highest degree of professionalism. Come be a part of one of Newbury Street's most dynamic teams Responsibilities include: Handle all aspects of customer service from service take-ins and repair consultations to POS operations, repair quality control, customer phone and email inquiries and other service-related touch points. Handle and monitor all incoming and outgoing communication with customers, such as e-mail, phone, and texts, and follow up on all inquiries from customers. Focus on inventory control ensuring that all units, both incoming and outgoing, are correctly noted and coded in the POS system. Work proactively with Inventory Control to reconcile any inventory discrepancies. Work with the Sales team to complete customer transactions within our POS system, ensuring all product, price, and client information is up-to-date and correct. Balance daily paperwork, bank deposits, and POS information accurately, taking care to proactively communicate and follow up on any discrepancies. Partner with Sales team on any needs regarding customer interactions, such as scheduling appointments for future visits, sizing final sales, etc. Extend hospitality services to customers, including greeting, appointment check in, beverage service, hanging coats, etc. Be alert to any general housekeeping needs and pitch in accordingly. Accurately follow all POS, inventory, and other operational procedures according to Long's policies and procedures. Qualifications: Prior customer service experience, preferably within a luxury environment. Comfortable with technology, including Microsoft, POS, and CRM platforms. Excellent written and verbal communication skills. Resolution-oriented mindset and the ability to be agile, always focusing on the best possible customer experience. Ability to work weekends. This is a full-time position and includes a great benefits package. Qualified candidates may submit a cover letter and resume to hr.



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