Customer Service 2

2 months ago


Boston, United States Pilot Freight Service Full time

** Customer Service 2**

**Job Category****:** Stations-Northeast **Requisition Number****:** CUSTO03941 Showing 1 location **Job Details**

**Description**

**Pilot Freight Services** has an immediate opening for a full-time **Domestic** **Customer Service Agent** to work the day shift in our **Boston, MA office**. This position will provide quality customer service, while meeting company policies and procedures.

**JOB SUMMARY:**

The Operations Agent 2 is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPIs.

**Essential Functions:**

* Adhere to TSA /KSMS and other government regulatory compliance standards

* Answering phones and emails professionally and timely

* Communicating to sales, customer service and other Pilot stations when problems arise.

* Understanding TSA regulations

* Preparing documents for air shipments

* Data entry and general customer service duties

* Complete and accurate entry of shipment information

* Knowing account specific requirements

* Proper documentation and reporting status of high value shipments

* Scanning of shipment documents

* Completion of specific assigned duties/accounts

* Able to work overtime and weekend on call rotations

* Negotiate freight rates and book loads with carriers

**SKILLS/COMPETENCIES:**

* Multi-tasking while maintaining precise attention to detail

* Negotiating abilities

* Excellent verbal and written communication skills

* Must be able to type 35+ words per minute

* Must be able to work in demanding, high-volume environment, particularly with email and calls

* Precise attention to detail

* Proficient in Microsoft products

* Must be tech savvy

**EDUCATION:**

* High school diploma or equivalent is required

**EXPERIENCE****:**

* 1+ years minimum experience in freight operations

* 1+ year experience in transportation customer service

* 1+ years work experience as an Operations Agent

**Skills**

**Required**

**Detail Orientated** *Novice* **Customer service experience** *Novice* **Ability to Work Under Pressure** *Novice* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Education**

**Experience**

**Required**

**3 years:** Logistics Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



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