Bilingual Customer Service Representative
4 days ago
At The Sherwin-Williams Company, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.
Key Responsibilities:- Provide excellent customer service, ensuring high levels of customer satisfaction and loyalty
- Determine customer needs and present appropriate products and services to meet those needs
- Build trust relationships with wholesale and retail customers, driving sales growth and revenue
- Process sales transactions accurately and consistently, adhering to company policies and procedures
- Meet and exceed sales goals on a monthly, quarterly, and yearly basis
- Maintain accurate and up-to-date work order files and formulas
- Pull and stock products from the sales floor or warehouse, ensuring efficient inventory management
- Tint and mix products to customer specifications, maintaining high-quality standards
- Assist in maintaining a clean and organized store environment, including equipment and displays
- Load and unload delivery trucks, ensuring timely and efficient delivery of products
- Assist in making deliveries, as needed, to meet customer needs
- Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
- Remain knowledgeable on products offered, discussing available options and features with customers
- Comply with inventory control procedures, ensuring accurate and efficient inventory management
- Suggest ways to improve sales and customer satisfaction, driving business growth and revenue
- Must be at least 18 years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
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