Customer Service Operations Specialist

3 weeks ago


Boston, United States Long's Jewelers Full time

If you have a passion for luxury timepieces and enjoy working with people, this position is a great fit for you Due to growth, we are seeking an individual who excels in building relationships, coupled with an eye for detail. We are seeking service-oriented individuals with the highest degree of professionalism. Come be a part of one of Newbury Streets most dynamic teams

Responsibilities include:

  • Handle all aspects of customer service from service take-ins and repair consultations to POS operations, repair quality control, customer phone and email inquiries and other service-related touch points.
  • Handle and monitor all incoming and outgoing communication with customers, such as e-mail, phone, and texts, and follow up on all inquiries from customers.
  • Focus on inventory control ensuring that all units, both incoming and outgoing, are correctly noted and coded in the POS system.
  • Work proactively with Inventory Control to reconcile any inventory discrepancies.
  • Work with the Sales team to complete customer transactions within our POS system, ensuring all product, price, and client information is up-to-date and correct.
  • Balance daily paperwork, bank deposits, and POS information accurately, taking care to proactively communicate and follow up on any discrepancies.
  • Partner with Sales team on any needs regarding customer interactions, such as scheduling appointments for future visits, sizing final sales, etc.
  • Extend hospitality services to customers, including greeting, appointment check in, beverage service, hanging coats, etc.
  • Be alert to any general housekeeping needs and pitch in accordingly.
  • Accurately follow all POS, inventory, and other operational procedures according to Longs policies and procedures.

Qualifications:

  • Prior customer service experience, preferably within a luxury environment.
  • Comfortable with technology, including Microsoft, POS, and CRM platforms.
  • Excellent written and verbal communication skills.
  • Resolution-oriented mindset and the ability to be agile, always focusing on the best possible customer experience.
  • Ability to work weekends.

This is a full-time position and includes a great benefits package. Qualified candidates may submit a cover letter and resume to hr@longsjewelers.com.



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