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Customer Service Operations Specialist

2 months ago

Boston, Massachusetts, United States Long's Jewelers Full time
Customer Service Operations Specialist

We are seeking a highly skilled Customer Service Operations Specialist to join our team at Long's Jewelers. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our service department.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Manage all aspects of customer service, including service take-ins, repair consultations, and POS operations.
  • Work closely with the Sales team to complete customer transactions and ensure accurate inventory control.
  • Monitor and respond to all incoming and outgoing communication with customers, including email, phone, and text messages.
  • Partner with Inventory Control to reconcile inventory discrepancies and maintain accurate inventory levels.
  • Balance daily paperwork, bank deposits, and POS information accurately, and communicate any discrepancies to the team.
  • Extend hospitality services to customers, including greeting, appointment check-in, and beverage service.

Requirements:

  • Prior customer service experience, preferably in a luxury environment.
  • Comfortable with technology, including Microsoft, POS, and CRM platforms.
  • Excellent written and verbal communication skills.
  • Resolution-oriented mindset and ability to be agile in a fast-paced environment.
  • Ability to work weekends and flexible scheduling.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.