Customer Solutions Associate

4 days ago

Solon, United States Aston Carter Full time
CUSTOMER SOLUTIONS SPECIALIST

DESCRIPTION:
This will start out as a 3 month contract, with possibility to extend Great opportunity for a new graduate looking to get their foot in the door and gain experience. We are seeking a dedicated and detail-oriented Associate to join our team. This role involves managing and optimizing orders, collaborating with various teams to resolve issues, and ensuring customer satisfaction through effective communication and problem-solving.
RESPONSIBILITIES:
  • Identify and resolve demand capture failures within defined Service Level Agreement (SLA).
  • Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence.
  • Collaborate with customers or cross-functional business partners to resolve blocked orders within SLA.
  • Optimize orders for logistical efficiency, such as maximizing payload and grouping/splitting orders.
  • Contact customers when required due to Out of Stock or Stock Allocation issues.
  • Collaborate with the Order Fulfillment team to resolve issues preventing delivery note creation.
  • Contact customers and propose resolutions for issues identified post-delivery note due to transportation or warehousing issues.
  • Be the principal customer contact for capturing, creating, and registering all return requests.
  • Assess compliance of return requests according to Market Return Policy Conditions.
  • Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds.
  • Validate returned products are in sellable condition and ensure all relevant documentation is provided for analysis of credit/debit value.
  • Coordinate destruction or donation of goods when physical return is not warranted.
  • Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing.
  • Collaborate with Billing in the resolution of billing issues that require customer contact.
  • Collaborate with key stakeholders and business partners to ensure the quality of processes are aligned to meet business and customer needs.
  • Provide 360° visibility on the status of orders to customers and internal stakeholders.
  • Identify, analyze, and initiate the escalation process based on escalation criteria.
  • Drive and encourage a continuous improvement mindset applying NCE methodology.
  • Participate in NCE operational review meetings.
QUALIFICATIONS:
  • Bachelor's in accounting, finance, supply chain, or related field is preferred.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer care skills.
  • Proficiency in Microsoft Office, especially Excel (pivot tables, v-lookups, etc.).
  • Strong attention to detail.
  • Ability to collaborate effectively with cross-functional teams.
WORK ENVIRONMENT:
The role involves onsite training, then can work hybrid Mondays and Fridays. The working hours are from 9 AM to 5:30 PM with some flexibility.
Pay and Benefits
The pay range for this position is $20.00 - $21.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
•Medical, dental & vision
•Critical Illness, Accident, and Hospital
•401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
•Life Insurance (Voluntary Life & AD&D for the employee and dependents)
•Short and long-term disability
•Health Spending Account (HSA)
•Transportation benefits
•Employee Assistance Program
•Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Solon,OH.
Application Deadline
This position will be accepting applications until Dec 27, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
  • Hiring diverse talent
  • Maintaining an inclusive environment through persistent self-reflection
  • Building a culture of care, engagement, and recognition with clear outcomes
  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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