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Customer Solutions Associate

1 month ago

Solon, United States Apolis Full time
Job Title: Customer Solutions Associate
Job Type: W2 (03+ months contract with possible extension)
Location: Onsite- Hybrid (Solon, OH- 44139)

Description-
POSITION SUMMARY: The Customer Solutions Associate serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow.
SCHEDULE:
M-F 40 hours/week
Typical schedule is 9 AM – 5:30 PM
WORK LOCATION:
Solon, OH Office
On site required Tuesday/Wednesday/Thursday, eligible for WFH on M/F
PRIMARY RESPONSIBILITIES:
Demand Capture:
- Identify and resolve demand capture failures within defined Agreement
Order Filter:
- Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence
Order Fulfillment:
- Contact customer when required due to Out of Stock or Stock Allocation issues
- Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block)
BILLING:
- Collaborate with Billing in the resolution of billing issues that require customer contact
EDUCATION REQUIREMENTS:
- Undergraduate degree strongly preferred
- Availability / flexibility to work different shifts based on customer geography/time zone; or 7-day operations
EXPERIENCE:
- 2 – 4 years’ experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.)

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