Customer Experience Leader
1 week ago
About Lakefront Cleveland
Lakefront Cleveland is a dynamic consulting firm driven by innovation and a passion for delivering exceptional customer experiences. Our team is dedicated to shaping the customer journey from the very first interaction to the final handshake.
Estimated Salary: $65,000 - $90,000 per year
About the Role
We are seeking a highly motivated and people-oriented individual to join our Sales & Customer Service team as a Customer Experience Leader. As part of this role, you will play a pivotal part in igniting new accounts, delivering tailored solutions, and exceeding customer expectations.
About You
- You have 1 year of experience in Customer Service, Management, or Sales, or a related college degree.
- You possess excellent verbal skills, strong communication skills, and a goal-driven attitude.
- You are a team player with a positive attitude, strong work ethic, and dedication to excellence.
Responsibilities
- Engage with customers face-to-face about products and services that best suit their needs.
- Attend daily team meetings to stay up-to-date on product promotions, product knowledge, and skills trainings.
- Lead by example and execute outreach and sales initiatives.
- Dive deep into competitor marketing and sales materials to maintain a competitive edge.
- Provide top-notch customer service, explain accounts, build client relations, and explore customer upgrade options.
- Collaborate with other team members to boost our marketing efforts.
- Help organize in-person appointments and events that leave a lasting impression.
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