Customer Experience Leader

1 week ago


Solon, Ohio, United States Lakefront Cleveland Full time

About Lakefront Cleveland

Lakefront Cleveland is a dynamic consulting firm driven by innovation and a passion for delivering exceptional customer experiences. Our team is dedicated to shaping the customer journey from the very first interaction to the final handshake.

Estimated Salary: $65,000 - $90,000 per year

About the Role

We are seeking a highly motivated and people-oriented individual to join our Sales & Customer Service team as a Customer Experience Leader. As part of this role, you will play a pivotal part in igniting new accounts, delivering tailored solutions, and exceeding customer expectations.

About You

  • You have 1 year of experience in Customer Service, Management, or Sales, or a related college degree.
  • You possess excellent verbal skills, strong communication skills, and a goal-driven attitude.
  • You are a team player with a positive attitude, strong work ethic, and dedication to excellence.

Responsibilities

  • Engage with customers face-to-face about products and services that best suit their needs.
  • Attend daily team meetings to stay up-to-date on product promotions, product knowledge, and skills trainings.
  • Lead by example and execute outreach and sales initiatives.
  • Dive deep into competitor marketing and sales materials to maintain a competitive edge.
  • Provide top-notch customer service, explain accounts, build client relations, and explore customer upgrade options.
  • Collaborate with other team members to boost our marketing efforts.
  • Help organize in-person appointments and events that leave a lasting impression.


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