Customer Experience Ambassador

4 days ago


Solon, Ohio, United States Lakefront Cleveland Full time
About Lakefront Cleveland

We're a dynamic consulting firm fueled by innovation and a passion for delivering exceptional customer experiences.

As part of our Sales & Customer Service team, you'll play a pivotal role in shaping the customer journey from the very first interaction to the final handshake. Whether you're igniting new accounts, delivering tailored solutions, or going the extra mile to exceed expectations, your contributions will directly impact our success and the satisfaction of our clients.

Our team is setting records with unparalleled growth this year.

We create and execute unique, personable advertising campaigns that open doors to new customer accounts for our clients.

We offer hands-on training and mentorship to allow you to maximize your career growth.

Key Responsibilities:
  • Customer Engagement: Engage with customers face-to-face about products and services that best suit their needs
  • Team Collaboration: Attend daily Sales & Customer Service team meetings to be up to date on all product promotions, product knowledge, and skills trainings
  • Sales Initiatives: Lead by example and execute outreach and sales initiatives
  • Competitor Analysis: Dive deep into competitor marketing and sales materials to keep us at the forefront
  • Customer Service: Provide top-notch customer service, explain accounts, build client relations, and explore customer upgrade options
  • Marketing Support: Collaborate with other team members to boost our marketing efforts
  • Event Planning: Help organize in-person appointments and exciting events that leave a lasting impression
Requirements:
  • A minimum of 1 year of Customer Service, Management, or Sales experience OR a related college degree
  • Excellent Communication Skills: Your verbal skills are your superpower
  • Goal-Driven Mindset: We love team members who are always aiming for the stars
  • Strong Work Ethic: Your dedication is your secret weapon
  • Positive Attitude: Bring your smile to work every day

Salary Range: $60,000 - $80,000 per annum



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