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Branch Operations Manager
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Commercial Deposit Officer
4 months ago
Overview: The successful candidate will be responsible for acquiring and managing high revenue clients, with a focus on net new client deposit acquisition. This role requires a deep understanding of complex financial products and the ability to build and maintain strong relationships with high-value clients. Exposure to a diverse mix of companies from $5 Million to $20 Million in revenue. Reviewing RFPs' and developing and implementing strategies to acquire high revenue clients, focusing on deposit acquisition. Build and maintain strong relationships with clients, understanding their financial needs and offering tailored solutions. This position will be highly focused on the acquisition of net new deposit relationships, Treasury Management products and services. Ability to analyze market trends and identify opportunities for growth The primary customer focus is non-borrowing business clients within the defined geographic market(s).#LI-JR1 Responsibilities: Meet assigned production goals. Actively sell the Bank's business products and services in a professional manner through an established number of pre-arranged, well-planned outside sales calls on a weekly basis with follow-up as needed to gain and optimize the business relationship. Primary focus is on net new, non-borrowing business/commercial relationships. Refer potential loan clients as necessary to business partners. Ability to analyze market trends and identify opportunities for growth.Provide information to customers concerning deposit products; collect appropriate data. Answer questions and problem resolution for customers concerning all services provided by the Bank; identify/own the problem, collect data, secure answers and report results to the inquiring party and work with other branch teammates or other bank associates as necessary; and practice the Sundown Rule (i.e., return calls, respond to the customer within the day, etc.) when possible or provide update. Conduct regular relationship reviews to ensure their financial goals are being met and identify future needs.Service Standards - Foster collaborative partnerships with internal partners that deliver value for customers, prospects and colleagues. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking training, coaching, supporting Bank initiatives and leveraging banks tools to enhance activities.Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance. Ensure compliance with all regulatory requirements in all client interactions. Provide regular reports to senior management on client acquisition and revenue growth and maintain an accurate pipeline. Qualifications: Bachelor's Degree and 4 years of experience in Financial Services or business development OR High School Diploma or GED and 8 years of experience in Financial Services or business developmentLicense or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. (required) RequiredSkill(s): Strong Business Development, Financial Literacy, Networking & Established Centers of Influence, Knowledge of Retail Banking products and services, Knowledge of business deposit and treasury management solutions
