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Business Operations Coordinator

2 months ago

Goodlettsville, Tennessee, United States American Health Partners Full time

About the Role:

The Business Office Coordinator is a vital member of the American Health Partners team, responsible for performing daily administrative duties and providing backup support as needed. This role requires a high level of organization, attention to detail, and excellent communication skills.

Key Responsibilities:

  • Maintain accurate and up-to-date records in the Vision software program.
  • Produce and review various reports, including payor reports, demographic reports, and patient payer set-up reports.
  • Assist administrators with invoice management and collect private pay and other assigned accounts.
  • Verify insurance for incoming patients and receive co-payments from patients upon admission.
  • Post progress on outstanding receivables report and collect and receive various payments or deposits.
  • Process incoming patient's payer source information listings in the software system and complete the sequencing of payer sources.
  • Serve as the point of contact for the central billing office and ensure prompt responses.
  • Receive patient statements from the CBO office each month and review and mail to resident's family.
  • Assist payroll with resident trust account and perform commercial insurance precertification and follow-ups as needed.
  • Maintain a daily census of the facility's patients and perform weekly census reconciliation.
  • Serve as the primary point of contact for inquiries and concerns regarding financial eligibility for residents' families.
  • Resolve issues concerning resident's eligibility with Department of Human Services and other various types of issues that concern financial approval of incoming residents.
  • Provide assistance in the tracking of pre-admission evaluation, recertification, and the 90-day rule for Medicaid billing.
  • Maintain the privacy of records, conditions, and other information relating to patients, employees, and facility.

Requirements:

  • Accounting knowledge required.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Proficient with Microsoft Office Suite or related software.
  • Successful completion of required training.
  • Ability to handle multiple priorities effectively.
  • Ability to work independently.
  • Position may require flexible hours, unscheduled overtime, or occasional weekend work.
  • Travel may be required.

Preferred Qualifications:

  • Two (2) years' experience in a related field preferred.
  • Accounting experience required.
  • Healthcare experience strongly preferred.

Working Conditions:

  • Work is typically performed in a standard office environment.
  • Ability to lift to 25 pounds.
  • Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.