Client Experience Representative Tier 2

1 month ago

Fayetteville, United States G&G Independent Insurance Full time
Job Description
G&G is shaking up the insurance world with exceptional representatives who wow clients at every turn through technology and best-in-class service. We are on a mission to save auto and homeowners time and money while finding and servicing the best insurance for their needs. Voted as the 'Best Agency to Work For' year after year by the Insurance Journal, G&G not only seeks to bring an exceptional experience to our clients but to our employees as well. We're just getting started with what we will accomplish We're looking for people who are just as passionate about helping make consumers' financial lives easier as we are.

We are looking for open-minded, highly motivated, and infectiously positive people to help us build an awesome new company for the insurance world.

We are looking for open-minded, highly motivated, and infectiously positive people to help us build an awesome new company for the insurance world.

Your day will consist of providing exceptional experiences when servicing clients' requests as they relate to filing a claim, billing, policy changes, and answering policy-related questions. As our customer's lives change, so should their insurance. Through the course of everyday customer interactions, you will identify and offer cross-sell and upsell opportunities. To be successful in this role, you should have the gift of gab and be able to earn our clients' trust.

Ultimately, you will help build and maintain our reputation as a company that offers top-notch client experiences during the insurance process.

We are an open, diverse, and collaborative team working across multiple locations.

What you'll do...

  • Efficiently service current clients once they have been on-boarded by the Sales Team
  • Supporting clients through the claims process, billing inquiries, policy changes, coverage questions, inspection disputes, and any other client inquiry that may arise
  • Field inbound calls/text/emails/faxes regarding customer service requests.
  • Effectively communicate the impact that policy changes or additions can have to an insured's policy
  • Investigate and solve complex problems with multiple parties involved
  • Educate our clients on the details of their policies
  • Identify and recommend cross-selling and upselling opportunities
  • Leverage technology to meet our client's evolving needs
  • Work through customer service requests with quality and speed
  • Build rapport to ensure that all clients are receiving the reputable G&G exceptional experience
  • Work effectively in a collaborative team environment
Requirements

You'd be a great fit if you are...
  • A fast-learner who is meticulous, diligent, and proud about your work
  • Adaptable, positively embrace change, and have a growth mindset
  • Empathetic towards each client's unique needs
  • Open to two-way feedback and coaching, your success is our success
  • Interested in working in a fast-growing start-up environment
  • Curious and willing to challenge the status quo
  • Highly-motivated, have an entrepreneurial spirit, and a strong work ethic
Qualifications:
  • Excellent communication skills: written, verbal and listening
  • Insurance experience is not required, we will reimburse licensing fees (license required before start date) and provide extensive training so you become an insurance expert
  • High School Degree or equivalent
  • 1 to 2 years of relevant work experience
  • Ability to multitask, strong computer, analytical, decision-making, time management, and organizational skills
Benefits

Benefits + Perks:
  • Competitive base salary + monthly bonus opportunity - $36k
  • 15 days PTO + 8 company Holidays + Your birthday
  • Flexible schedule
  • G&G provides a rich benefits package including health, dental, vision, and other supplemental health insurance options
  • Retirement savings matching
  • Company-sponsored team outings
  • $15/mo gym/health/wellness stipend that increases with tenure
  • 5 Star office perks including Wi-Fi, Coffee, Beer, Wine, Spirits, and Snacks
  • A positive non-corporate atmosphere where diversity is valued
  • Opportunity to win an all-inclusive trip to Mexico each quarter
  • Dynamic career opportunities within a growing company

  • Client Experience Representative Tier 2

    2 days ago

    Fayetteville, United States G&G Independent Insurance Full time

    G&G is shaking up the insurance world with exceptional representatives who wow clients at every turn through technology and bestinclass service. We are on a mission to save auto and homeowners time and money while finding and servicing the best insurance for their needs. Voted as the Best Agency to Work For year after year by the Insurance Journal G&G...

  • Client Experience Representative Tier 3

    1 month ago

    Fayetteville, United States G&G Independent Insurance Full time

    Job Description G&G is shaking up the insurance world with exceptional representatives who wow clients at every turn through technology and best-in-class service. We are on a mission to save auto and homeowners time and money while finding and servicing the best insurance for their needs. Voted as the ‘Best Agency to Work For’ year after year by the...

  • Client Experience Representative Tier 3

    2 days ago

    Fayetteville, United States G&G Independent Insurance Full time

    G&G is shaking up the insurance world with exceptional representatives who wow clients at every turn through technology and bestinclass service. We are on a mission to save auto and homeowners time and money while finding and servicing the best insurance for their needs. Voted as the Best Agency to Work For year after year by the Insurance Journal G&G...

  • Client Experience Representative

    1 day ago

    Fayetteville, North Carolina, United States G&G Independent Insurance Full time

    About G&G Independent InsuranceWe are a dynamic and innovative insurance company that is shaking up the industry with our exceptional representatives who wow clients at every turn through technology and best-in-class service. Our mission is to save auto and homeowners time and money while finding and servicing the best insurance for their needs.Job SummaryWe...

  • Client Experience Representative

    18 hours ago

    Fayetteville, North Carolina, United States G&G Independent Insurance Full time

    About G&G Independent InsuranceWe are a dynamic and innovative insurance company that is shaking up the industry with our exceptional representatives who wow clients at every turn through technology and best-in-class service. Our mission is to save auto and homeowners time and money while finding and servicing the best insurance for their needs.Job SummaryWe...

  • End User Support/Tier 2

    2 weeks ago

    Fayetteville, United States Apex Systems Full time

    Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.Position: Tier 2 End User Support (TS/SCI)Location: Fort Liberty, NC (Fayetteville, NC)Duration: Long term contractPay Rate...

  • End User Support/Tier 2

    2 weeks ago

    Fayetteville, United States Apex Systems Full time

    Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.Position: Tier 2 End User Support (TS/SCI)Location: Fort Liberty, NC (Fayetteville, NC)Duration: Long term contractPay Rate...

  • Sales Representative

    4 weeks ago

    Fayetteville, United States Stratford Davis Staffing LLC Full time

    Job DescriptionJob DescriptionPLEASE NO INTERNATIONAL CANDIDATES AT THIS TIME. WE WILL NOT SPONSOR VISA (H1-2-2b)Stratford Davis Staffing is proud to bring this opportunity to the Sales community. From Our Partner:Our company has been consecutively honored as a Top Company Culture by Entrepreneur Magazine, and consistently earns high employee ratings on...

  • Client Support Specialist

    7 days ago

    Fayetteville, Arkansas, United States sasaramonline Full time

    Position: Customer Service RepresentativeExperience Level: Entry Level 1 Year 2 Years 3 Years 4 Years 5 Years 6 Years 7 Years 8 Years 9 Years 10 Years 10+ Years Qualifications: High School Diploma Bachelor's Degree Master's Degree Doctorate Degree Other QualificationsWe are seeking a dedicated Customer Service Representative to enhance our operations. This...

  • Client Support Specialist

    7 days ago

    Fayetteville, Arkansas, United States sasaramonline Full time

    Position: Customer Service RepresentativeExperience Level: Entry Level 1 Year 2 Years 3 Years 4 Years 5 Years 6 Years 7 Years 8 Years 9 Years 10 Years 10+ Years Educational Qualifications: High School Diploma Bachelor's Degree Master's Degree Doctorate Degree Other QualificationsWe are seeking a dedicated Customer Service Representative to enhance our...

  • AI Content Writer Tier 1

    2 months ago

    Fayetteville, North Carolina, United States Outlier Full time

    In this role, you will become an AI Content Writer, assessing the quality of AI-generated writing, reviewing the work of fellow writers, and crafting original responses to prompts in order to teach the model what truly excellent writing looks like.You'll have an opportunity to speak with a member of our team during your onboarding.Automatically receive...

  • Client Support Specialist

    7 days ago

    Fayetteville, North Carolina, United States Navy Times Full time

    Position: Customer Service Representative (Loan Consultant I)Company: Navy TimesType: Full-TimeExperience: 0-2 years in consumer finance or a related fieldBasic Requirements:High School Diploma or GED from an accredited institutionExperience in cash handling, computer proficiency, and customer serviceAbility to work independently with minimal...

  • Client Support Specialist

    7 days ago

    Fayetteville, North Carolina, United States Navy Times Full time

    Position: Customer Service Representative (Loan Consultant I)Company: Navy TimesType: Full-TimeExperience: 0-2 years in consumer finance or a related fieldBasic Requirements:High School Diploma or GED from an accredited institutionExperience in cash handling, computer proficiency, and customer serviceAbility to operate with minimal supervisionStrong...

  • Client Relations Specialist

    2 weeks ago

    Fayetteville, Arkansas, United States AcreTrader Full time

    Customer Experience AssociateLocation: Fayetteville, AREmployment Type: Full-TimeCompany: AcreMapsOverview:AcreTrader is on the lookout for a dedicated Customer Experience Associate to join our AcreMaps team in Fayetteville, AR. This role is pivotal in fostering meaningful connections with our users and serves as the primary representative for AcreMaps'...

  • Client Support Specialist

    2 weeks ago

    Fayetteville, North Carolina, United States Navy Times Full time

    Position: Customer Service Representative (Loan Consultant I)Company: Navy TimesLocation: RemoteType: Full-TimeExperience: 0-2 years in consumer finance or a related fieldBasic Requirements:High School Diploma or GED from an accredited institutionExperience in cash handling; proficient computer skills; strong customer service abilitiesAbility to operate with...

  • Sales Representative

    3 days ago

    Fayetteville, Georgia, United States Adrian Sims - State Farm Agency Full time

    Job OpportunityAdrian Sims - State Farm Agency is seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will play a critical role in helping our clients achieve their financial goals and objectives.Key Responsibilities:Develop and maintain relationships with existing and new clients to identify...

  • Client Engagement Specialist

    2 weeks ago

    Fayetteville, North Carolina, United States Kearse and Associates Full time

    Job OverviewAt Kearse and Associates, we prioritize empowerment and trust in our team members. We are currently seeking motivated Independent Sales Representatives who are eager to build a rewarding career in our innovative distribution network.Key Responsibilities:Conduct in-home presentations to potential clients interested in our offerings.Participate in...

  • Client Relations Specialist

    2 weeks ago

    Fayetteville, Arkansas, United States AcreTrader Full time

    Customer Experience AssociateLocation: Fayetteville, AREmployment Type: Full-TimeCompany: AcreTraderOverview:AcreTrader is on the lookout for a dedicated Customer Experience Associate to enhance our AcreMaps initiative in Fayetteville, AR. This role is pivotal in fostering meaningful connections with our users, serving as the primary representative for our...

  • Travel Nurse RN

    2 days ago

    Fayetteville, North Carolina, United States HealthEcareers - Client Full time

    Job DetailsJob Title: Travel Nurse RN - Telemetry SpecialistEmployer: HealthEcareers - ClientJob Type: Travel NursingLocation: Remote (Travel to various locations)Job SummaryWe are seeking a highly skilled Travel Nurse RN - Telemetry Specialist to join our team. As a Travel Nurse RN - Telemetry Specialist, you will be responsible for providing high-quality...

  • Travel Nurse RN

    2 days ago

    Fayetteville, North Carolina, United States HealthEcareers - Client Full time

    Job DetailsJob Title: Travel Nurse RN - Telemetry SpecialistEmployer: HealthEcareers - ClientJob Type: Travel NursingLocation: Remote (Travel to various locations)Job DescriptionJob Summary:We are seeking a skilled Travel Nurse RN - Telemetry Specialist to join our team. As a Travel Nurse RN - Telemetry Specialist, you will be responsible for providing...