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Client Experience Representative Tier 2

2 months ago

Fayetteville, United States G&G Independent Insurance Full time
G&G is shaking up the insurance world with exceptional representatives who wow clients at every turn through technology and bestinclass service. We are on a mission to save auto and homeowners time and money while finding and servicing the best insurance for their needs. Voted as the Best Agency to Work For year after year by the Insurance Journal G&G not only seeks to bring an exceptional experience to our clients but to our employees as well. We re just getting started with what we will accomplish We re looking for people who are just as passionate about helping make consumers financial lives easier as we are.

We are looking for openminded highly motivated and infectiously positive people to help us build an awesome new company for the insurance world.

We are looking for openminded highly motivated and infectiously positive people to help us build an awesome new company for the insurance world.

Your day will consist of providing exceptional experiences when servicing clients requests as they relate to filing a claim billing policy changes and answering policyrelated questions. As our customer s lives change so should their insurance. Through the course of everyday customer interactions you will identify and offer crosssell and upsell opportunities. To be successful in this role you should have the gift of gab and be able to earn our clients trust.
Ultimately you will help build and maintain our reputation as a company that offers topnotch client experiences during the insurance process.
We are an open diverse and collaborative team working across multiple locations.

What you ll do


  • Efficiently service current clients once they have been onboarded by the Sales Team

  • Supporting clients through the claims process billing inquiries policy changes coverage questions inspection disputes and any other client inquiry that may arise

  • Field inbound calls/text/emails/faxes regarding customer service requests.

  • Effectively communicate the impact that policy changes or additions can have to an insureds policy

  • Investigate and solve complex problems with multiple parties involved

  • Educate our clients on the details of their policies

  • Identify and recommend crossselling and upselling opportunities

  • Leverage technology to meet our client s evolving needs

  • Work through customer service requests with quality and speed

  • Build rapport to ensure that all clients are receiving the reputable G&G exceptional experience

  • Work effectively in a collaborative team environment


Requirements You d be a great fit if you are
  • A fastlearner who is meticulous diligent and proud about your work
  • Adaptable positively embrace change and have a growth mindset
  • Empathetic towards each client s unique needs
  • Open to twoway feedback and coaching your success is our success
  • Interested in working in a fastgrowing startup environment
  • Curious and willing to challenge the status quo
  • Highlymotivated have an entrepreneurial spirit and a strong work ethic

Qualifications:
  • Excellent communication skills: written verbal and listening
  • Insurance experience is not required we will reimburse licensing fees (license required before start date) and provide extensive training so you become an insurance expert
  • High School Degree or equivalent
  • 1 to 2 years of relevant work experience
  • Ability to multitask strong computer analytical decisionmaking time management and organizational skills


Benefits Benefits Perks:
  • Competitive base salary monthly bonus opportunity $36k
  • 15 days PTO 8 company Holidays Your birthday
  • Flexible schedule
  • G&G provides a rich benefits package including health dental vision and other supplemental health insurance options
  • Retirement savings matching
  • Companysponsored team outings
  • $15/mo gym/health/wellness stipend that increases with tenure
  • 5 Star office perks including WiFi Coffee Beer Wine Spirits and Snacks
  • A positive noncorporate atmosphere where diversity is valued
  • Opportunity to win an allinclusive trip to Mexico each quarter
  • Dynamic career opportunities within a growing company