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Client Relations Specialist
2 months ago
Customer Experience Associate
Location: Fayetteville, AR
Employment Type: Full-Time
Company: AcreTrader
Overview:
AcreTrader is on the lookout for a dedicated Customer Experience Associate to enhance our AcreMaps initiative in Fayetteville, AR. This role is pivotal in fostering meaningful connections with our users, serving as the primary representative for our innovative products and services.
Key Responsibilities:
- Engage with customers regularly to understand and fulfill their needs.
- Respond to inquiries and provide information to customers effectively.
- Address and resolve issues to ensure customer satisfaction.
- Analyze customer interaction data to offer insights to the product development team.
- Design and implement customer feedback surveys.
- Coordinate both in-person and virtual meetings with clients.
- Develop strategies to re-engage with customers.
- Enhance and sustain the overall brand experience.
- Monitor customer satisfaction through qualitative assessments.
- Present the company's offerings to potential clients.
Essential Skills and Qualifications:
- Exceptional verbal and written communication abilities.
- Proficient in managing multiple requests with strong follow-through and time management skills.
- Entrepreneurial spirit with the capacity to thrive in a dynamic startup environment.
- Open to feedback and committed to transparency.
- Creative problem-solving capabilities.
- Meticulous attention to detail.
- Willingness to learn and adapt.
- Collaborative mindset within a team setting.
Preferred Experience:
- Minimum of 2 years in a customer service position.
- Experience in enhancing customer experience for technology applications.
- Familiarity with CRM tools such as Hubspot.
- Interest in agriculture and financial sectors.
About AcreTrader:
Founded in 2018, AcreTrader has rapidly emerged as a leader in the farmland investment sector. Our team is committed to intentional growth, maintaining high standards for ourselves and our colleagues. We seek high achievers who approach their work with curiosity and a desire to improve processes. Join us in our mission to innovate at the intersection of finance, technology, and agriculture.
AcreMaps: Our goal is to provide the most comprehensive and accurate mapping tool for agriculture, addressing the needs of over 50 million farmland owners worldwide. We utilize advanced satellite imagery, valuation algorithms, and extensive agronomic data to enhance our services and set industry benchmarks.
