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Contact Center Representative
4 months ago
About:We're seeking experienced Contact Center Representatives that will be responsible for over the phone support and providing customers with top notch customer service and resolutions. Previous contact center experience is preferred but not required. We are seeking representatives that can work in our Lindon, UT office.HelpCloud offers:Competitive PayHealth, dental and vision insurance with 80-100% of monthly premium covered by employer, HSA option availableShort- and long-term disability plansLife insurance provided by employerAccrual based paid and unpaid time offGreat work-life balanceA focus on company culture: themed Culture Fridays, quarterly company parties, weekly thought leadership lectures, and moreCompany provided lunch on FridaysSnacks provided in break room (fruit, vegetables, granola bars, cereal with milk and milk substitutes)Regular performance recognition/spiffs and contests: daily, weekly, monthly, quarterly, biannually and annuallyGreat office location just off 1600 N, Orem freeway exit and local coffee shop within walking distance (coffee also provided in break room)Locally owned and operated and we commit to never off-shoring any job role at HelpCloudQualifications: Customer first mindset to resolve any and all questions/concernsExcellent communication skills with the ability to listenAccurate, fast typing and entering correct data on customer profiles using computer softwareBasic computer skills, navigation and data entryEnsures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with others to resolve inquiriesFirst point of customer contact for general inquiries, issues and concernsThe drive to continue self-educating on our services and industryRequirements: High school diploma or GED / equivalentU.S. citizenship18 years of age or olderAble to pass a background checkNice-to-have: 1 - 2 years of Customer Service Experience1 - 2 years of Call Center ExperienceCompensation: $15/hr. base payAdditional opportunity to make daily and weekly SPIFF (cash) bonusesWe pay bi-weekly (every other Friday)Come join our growing team
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