CARE IB Revenue Training Specialist
6 days ago
Vivint, a leading smart home company, is seeking a skilled Training and Development Specialist to join our team. As a key member of our organization, you will play a critical role in maintaining and updating in-house training programs, delivering training to existing and new hire employees, and ensuring the success of our Contact Center teams.
Key Responsibilities- Training Program Development: Formulate customized training programs around the tasks and skills of positions within our Contact Centers for new employees.
- Training Delivery: Deliver training in both classroom and remote settings, as needed, to ensure effective knowledge transfer and skill development.
- Quality Assessments: Perform quality assessments and make recommendations for continued developmental training based on those assessments.
- Business Partnerships: Present content and changes to training objectives to business partners to align on value and initiatives on the call floor.
- Travel and Communication: Some travel between offices may be required, and you will need to communicate effectively with team members and stakeholders.
- Education: High school degree required; higher education is preferred.
- Experience: 1-2 years of call center experience, preferably in a sales department role and troubleshooting, is preferred.
- Leadership Experience: Leadership experience is encouraged but not required.
- Training Experience: 1-2 years of training experience is preferred.
- Skills: Excellent written and verbal communication skills, ability to form and lead integrated teams, and strong organizational and analytical skills are required.
- Competitive Compensation: We offer a competitive salary and benefits package.
- Professional Development: Opportunities for professional growth and development.
- Collaborative Environment: A collaborative and dynamic work environment.
- Recognition and Rewards: Recognition and rewards for outstanding performance.
This role operates in a professional office environment, and you will be required to use standard office equipment such as computers and phones.
SafetyWe enforce a safety culture, and all employees have the responsibility for continuously developing and maintaining a safe working environment.
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