Current jobs related to Customer Success Manager - New York - Dailymotion

  • Testing Specialist

    1 month ago

    New York, New York, United States Customer Success Full time

    Job DescriptionJob Description involves working with customers to ensure their success. Key responsibilities include TEST JOB NOT A REAL JOB and providing support to meet their needs. This role requires strong communication skills and the ability to work independently. The ideal candidate will have experience in TEST JOB NOT A REAL JOB and be able to provide...

  • Customer Success Manager

    6 days ago

    New York, New York, United States Rilla Full time

    Rilla is revolutionizing the sales industry with its cutting-edge conversation intelligence software. We're seeking a highly skilled Customer Success Manager to join our team and help our customers achieve long-term success.The ideal candidate will have experience in customer success management, account management, project management, or operations, and will...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Vitally Inc Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Success with Vitally IncVitally Inc is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for guiding our customers towards success, from implementation through adoption. Your expertise in people and...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Rilla Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer PotentialRilla is revolutionizing the way sales teams work. Our conversation intelligence software helps reps improve their sales by analyzing customer conversations.We're looking for a Customer Success Manager to join our team. As a key member of our customer success team, you will be...

  • Customer Success Manager

    5 days ago

    New York, New York, United States Leapsome Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Leapsome. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their goals and objectives through the effective use of our platform.Key Responsibilities:Take ownership of a portfolio of customers to ensure...

  • Customer Success Manager

    7 days ago

    New York, New York, United States IntelliShift Full time

    We are seeking a Customer Success Manager to join our team at IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology.The Customer Success team establishes and advances relationships from the C-suite to business line and IT leaders, middle managers, and front-line users.As a Customer Success Manager, you...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Fireblocks Full time

    Customer Success ManagerFireblocks is seeking a highly skilled Customer Success Manager to join our team. As a trusted advisor, you will be responsible for building and maintaining relationships with our customers to enable them to realize value from our platform.Key Responsibilities:Develop and execute customer success plans to ensure customers achieve...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States IntelliShift Full time

    Customer Success ManagerWe're IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. Our fleet intelligence platform empowers construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the HVAC industry with innovative software solutions. As our Customer Success Manager, you'll play a pivotal role in scaling our early-stage startup and driving customer satisfaction.About the RoleWe're seeking a customer-obsessed professional to join our team. As a Customer Success Manager,...

  • Customer Success Manager

    1 week ago

    New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the way HVAC contractors design, sell, and install high-efficiency systems. As our Customer Success Manager, you'll play a critical role in scaling our early-stage startup and ensuring the success of our customers. You'll be responsible for facilitating customer feedback, training our teams on...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States MicroStrategy Full time

    Customer Success ManagerAt MicroStrategy, we're seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring the successful adoption and ongoing usage of our SaaS products by our mid-market customers. Your focus will be on building strong relationships with our customers,...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States HRBaires Full time

    Job Title: Customer Success ManagerHRBaires is seeking a skilled Customer Success Manager to join our team and help drive growth for OneSignal, a leading omnichannel customer engagement solution.About the RoleWe are looking for a versatile and results-driven professional to manage our US Enterprise business by leading implementation and increasing the value...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Intuit Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Intuit Inc. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and growth with our software solutions.Key ResponsibilitiesManage customer relationships,...

  • Customer Success Manager

    7 days ago

    New York, New York, United States Kaltura Full time

    Customer Success ManagerKaltura is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Revenue team, you will be responsible for ensuring the long-term success of our customers in a defined Region.The ideal candidate will have a proven track record of success in customer-facing roles, with a strong...

  • Customer Success Manager

    5 days ago

    New York, New York, United States Claroty Full time

    We are seeking a highly skilled Customer Success Manager to join our team at Claroty. As a Customer Success Manager, you will be responsible for creating and cultivating deep and meaningful relationships with our top customers and building their loyalty towards Claroty. You will also be responsible for getting customer feedback and representing their voice...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Rilla Full time

    About RillaRilla is a leading conversation intelligence software for outside sales professionals. Our mobile app records conversations, and our AI automatically transcribes and analyzes them to help improve sales performance.Job DescriptionWe're seeking a highly motivated Customer Success Manager to join our team. As a key member of our Customer Success...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Justworks Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Justworks. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their long-term success on our platform.Key ResponsibilitiesEngage with customers to understand their...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Rilla Full time

    About RillaRilla is a leading conversation intelligence software for outside sales professionals. Our mobile app records conversations, and our AI automatically transcribes and analyzes them to help improve sales performance.Job DescriptionWe're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success Team,...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Duet Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Duet. As a key member of our Customer Success team, you will serve as the primary account manager for primary care practices within our network.Your primary focus will be on managing ongoing customer relationships, identifying and addressing practice...

  • Customer Success Manager

    4 weeks ago

    New York, United States Checkmate Services Full time

    We seek a proactive and visionary Customer Success Manager with experience working in the restaurant arena to establish and lead our Customer Success department. This role is pivotal in enhancing customer experience, driving product adoption, and ensuring our clients achieve their desired outcomes. The ideal candidate will have a strong background in...

Customer Success Manager

3 months ago

New York, United States Dailymotion Full time
Company Description

Dailymotion is the leading video discovery destination & technology that learns about your tastes over time, constantly surfacing the best, most relevant content on the web. Our mission is to provide the best video user experience for consumers on the market, connecting publishers and advertisers to engaged viewers who turn to Dailymotion for their daily fix of the most compelling music, entertainment, news and sports content around.

Through partnerships with the world's leading publishers and content creators, France Tlvisions, Le Parisien, CBS, Bein Sports, CNN, GQ, Universal Music Group, VICE and more, Dailymotion commands 3 billion monthly pageviews across its mobile app, desktop and connected TV experiences. Dailymotion is owned by Vivendi, one of the largest mass-media corporations in the world.

At Dailymotion, we're storytellers. We build the best place for people to enjoy the videos that matter. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring discoverable stories to life through premium content from the world's best publishers. We do this by helping these publishers grow their audiences and monetize their content, their way.

Dailymotion is proud to be an equal employment opportunity and affirmative action employer. We value inclusion and we want you to help us thrive for a more diverse community.

Job Description

The Sales Marketing and Customer Success team at Dailymotion aims to be the subject matter experts to convince brands to partner with Dailymotion. We are looking for a Customer Success Manager that is highly motivated and has a hunger to develop media and advertising knowledge.

You will need to be passionate about understanding business drivers for performance and different Dailymotion offerings available to our advertisers. You will be engaging with internal and external stakeholders to transfer Dailymotion offerings into actionable recommendations. You play a key role in helping to grow the North America business by transferring data and insights to recommendation through a storytelling process. You will need to possess strong analytical ability with ability to be a self-starter to find solutions with minimal guidance.

Responsibilities
  • Serve as a key player in delivering proactive offerings using Dailymotion's data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams. You will also be responsible for developing strategic plans for different advertisers. This includes, but is not limited to, the following:
  • Collaborate with the Sales team to process, respond to and present RFPs, working closely with AdOps and Sales Marketing
  • Build and manage media plans for all live campaigns
  • Work cross-functionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations
  • Expand and develop client relationships to build and maintain deep-level partnerships
  • Focus on client retention, growth, renewal, and client satisfaction
  • Oversee I/O processing, campaign setup and creative submission from clients
  • Serve as the primary post-sale POC for clients in a designated book of business
  • Monitor and influence campaign delivery, troubleshoot and escalate delivery issues to AdOps team when needed
  • Create, manage, and deliver ongoing Excel reporting for key accounts
  • Collaborate with AdOps to provide optimization for campaigns
  • Collaborate with Business Analytics to conduct in-depth data analysis and develop actionable insights/recommendations for future campaigns
  • Partner with Business Analytics and Sales Marketing to develop and provide strategic insights, campaign wrap-ups and/or quarterly business reviews to clients
Qualifications
  • Strong interest and 2-4 years of experience in digital advertising
  • Excellent organizational, interpersonal and communication (written and verbal) skills
  • Solid computer skills including intermediate knowledge of spreadsheets (MS Excel), word processing (MS Word), and MS PowerPoint
  • Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
  • Ability to handle multiple priorities
  • Strong analytical skills
  • Problem identifier and problem solver
  • Ability to function equally well independently and as part of a team


Additional Information

At Dailymotion, we empower candidates to take action. If this job sounds like a great opportunity for you, be confident in your skills, we are always happy to meet you If needed, we can accommodate our recruitment process for your special abilities.

This is Hybrid role: 3 days in NYC office, 2 days remote

For the NYC Office

100% medical, dental, and vision premium coverage for employees + spouse + kids
401k matching
Generous paid time off, floating holidays, and Summer Fridays
Flexible remote work schedules
20 weeks paid birthing/primary caregiver leave
8 weeks paid secondary caregiver leave
Commuter benefit coverage
Monthly wellness stipend
Leveraged employee share offering - International Group Savings Plan offered through the Vivendi Group

Compensation:

Base salary $75K + bonus

Salary based on qualifications and background