Front Office Coordinator/ Billing Specialist

1 month ago

Norfolk, United States The Up Center Full time

Job Type

Full-time

Description

JOB SUMMARY

The Front Office Coordinator / Billing Specialist oversees the administrative duties of the facility. They are responsible for moving the clients through the check-in process as smoothly as possible. The Billing Specialist is responsible for collecting, posting, and managing account payments, and for submitting claims and following up with insurance companies and/or other third-party payers. The Front Office Coordinator/Billing Specialist must ensure that all procedures are closely followed so that the clinicians can concentrate on the well-being of the clients and the initial claims are submitted correctly. The Front Office Coordinator/Billing Specialist must maintain collaborative communication with all personnel across the organization.

WORK ENVIRONMENT & EMPLOYEE FOCUS

  • Neat and friendly appearance.
  • Good organizational and strong communication skills with the ability to interact with a variety of persons.
  • Should always be understanding, courteous and professional when in contact with patients, visitors, employees, and clinical staff.
  • Maintains professional image of front lobby as well as other office spaces.
Front Office
  • Greet clients and visitors in a courteous and friendly manner.
  • Coordinates overall administrative activities for the office.
  • Check-in clients and informs staff of appointment arrivals.
  • Receives and distributes daily incoming mail, faxes, and messages and forward to appropriate staff in a timely manner.
  • Receives/date stamp daily incoming mail for the office and sign for all incoming agency deliveries.
  • Screen calls, schedule appointments and assist with next day reminder appointment calls.
  • Collect the client's copay. Inquire on prior balances (if applicable) and be prepared to discuss payment options such as a payment plan.
  • Create intake packets.
  • Provides training to new clinical staff and student interns on phone and front office protocol.
  • Perform monthly insurance verifications on reoccurring clients.
  • Provide front office support for other locations as necessary.
  • Acts as primary back-up for night administrative position: records group attendance, receipts group payments; calls clients to remind of next day appointments; run schedules/appointment list for next day appointments.
Billing
  • Responsible for electronic and paper billing of client charges in accordance with agency policies and the accounting procedures manual as well as outside regulatory agencies.
  • Responsible for entry of client charges into Medisoft, as well as payment application.
  • Responsible for timely billing of clients and third parties using the appropriate format (HFCA, statement or purchase order).
  • Coordinate readiness form month-end Medisoft closeout.
  • Maintain client financial files and store records in accordance with agency retention policy.
  • Keep RCM informed of all write-offs/adjustments due to problems with staff not obtaining timely purchase orders and pre-authorizations as needed.
  • Answers questions from clients and Insurance companies.
  • Identifies and resolves client billing complaints.
  • Prepares, reviews, and sends client statements.
  • Evaluates client's financial status and establishes budget payment plans.
  • Follows and reports status of delinquent accounts.
  • Performs various collection actions including contacting clients by phone, correcting and resubmitting claims to third party payers.
  • Follow up on insurance denials, resubmit claims and appeal when necessary.
  • Participates in educational activities and attend quarterly staff meetings.
  • Aid RCM in developing forms, processes, and billing practices to maintain good internal controls.
  • Maintains strict confidentiality and adhere to all HIPAA guidelines and regulations.
  • Performs other duties as assigned.


Requirements

QUALIFICATIONS:

•Associates degree and 2 years' experience or the equivalent of 5 years' experience.

•Knowledge of Medical billing and collection practices.

•Knowledge of computer programs (Word, Excel & Outlook) and business office procedures.

•Ability to operate a computer and basic office equipment.

•Ability to read, understand and follow oral and written instructions.

•Ability to establish and maintain effective working relationships with patients, employees, and the public.

•Must be well organized and detail oriented.

•Excellent customer service skills.

•Good oral and written communication skills.

Salary Description

Starting at $38,000

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