Front Desk Agent

3 months ago


Schaumburg, United States Residence Inn Schaumburg Full time

Job Summary:

Part-time, $18/hr, Shifts are 3pm-11pm, Weekend availability required.

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

Designed for extended stays, our suites have 50% more space than the average hotel room and free perks make travel a breeze. Located 14 miles from O' Hare Airport off of I-290, our Schaumburg extended stay hotel is minutes away from the Schaumburg Convention Center and Woodfield Mall. Our renovated hotel features suites with Queen-size beds, separate living with pull out sofa bed, and fully equipped kitchenette to give guests all the comforts of home. When guests dont feel like cooking, they can start their day with our free hot breakfast buffet (hot and cold items) and then join us Monday through Wednesday for the MIX where were serving up free apps and drinks. Business travelers appreciate our proximity to Catamaran, Motorola and Zurich, while keeping up with their lifestyle with our 24-hr gym and complimentary WiFi. Complimentary Shuttle is provided within a 5-mile radius.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Agent

    2 months ago


    Schaumburg, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - SpringHill Suites Schaumburg [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...


  • Schaumburg, Illinois, United States Residence Inn Schaumburg Full time

    Job SummaryAs a Front Desk Agent at Residence Inn Schaumburg, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesGuest Registration:...


  • Schaumburg, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryFull-time position available for a Front Desk Agent at our Schaumburg hotel. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and provide exceptional customer serviceHandle room reservations, check-ins, and check-outsManage the...


  • Schaumburg, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.Responsibilities Greet and...

  • Front Desk Associate

    1 month ago


    Schaumburg, Illinois, United States Schaumburg Lodging LLC Full time

    Job Title: Front Desk ClerkWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at the Holiday Inn of Schaumburg. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Provide professional and...

  • Front Desk Associate

    4 weeks ago


    Schaumburg, United States Crunch Fitness Full time

    Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...

  • Front Desk Associate

    6 months ago


    Schaumburg, United States Crunch Fitness Full time

    Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...

  • Front Desk Clerk

    4 months ago


    Schaumburg, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY As a Renaissance Front Desk Ambassador, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Desk Ambassador will tailor their approach by reading cues from a guest to...


  • Schaumburg, Illinois, United States Dave & Buster Full time

    Job Summary:As a Front Desk Representative at Dave & Buster's, you will be the first point of contact for our Guests, setting the tone for an unforgettable experience. Your role will be to create a welcoming atmosphere, ensuring that every Guest feels valued and entertained. Key Responsibilities:Deliver exceptional Guest service by greeting and assisting...

  • Guest Service Agent

    1 month ago


    Schaumburg, United States HYATT Hotels Full time

    Hyatt Hotels - 1800 East Golf Road [Front Desk Agent / Concierge] As a Guest Service Agent at Hyatt Hotels, you'll: Be responsible for checking in and checking out of all hotel guests; Have excellent organization and communication skills as well as superior guest service abilities; Be responsible for cash handling, answering telephones, providing local...

  • Front Desk Associate

    1 month ago


    Schaumburg, Illinois, United States Crunch Fitness Full time

    Front Desk Associate Job DescriptionJob Summary:The Front Desk Associate will provide exceptional customer service to members, guests, and staff by greeting and directing them as they enter the gym. This role requires a detail-oriented individual with excellent communication skills to assist with inquiries about gym operations and policies, as well as...


  • Schaumburg, Illinois, United States VitaLife - New Lenox Full time

    Job OverviewWe are seeking a highly skilled and organized Front Desk Flow Coordinator to join our team at VitaLife - New Lenox. As the face of our local business, you will be responsible for welcoming visitors, clients, and fellow employees, answering phone calls and emails, and providing exceptional customer service.Key ResponsibilitiesWelcome and direct...


  • Schaumburg, Illinois, United States Dave & Buster Full time

    Key Responsibilities:As a Front Desk/Host at Dave & Buster's, you will be responsible for ensuring guests' initial impressions are positive and welcoming. This includes guiding guests through their retail, game rental, and dining experiences. You will be a strong communicator, providing excellent customer service and ensuring a seamless experience for all...

  • Guest Service Agent

    5 months ago


    Schaumburg, United States Marriott Schaumburg Full time

    We are hiring a Guest Service Agent/AYS Operator to join our wonderful team. This is a guest service role within the front office operations.The AYS Operator shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture. Primarily responsible for responding to...

  • Registration Staff

    4 weeks ago


    Schaumburg, Illinois, United States Schaumburg Park District Full time

    Job SummaryThe Schaumburg Park District is seeking a highly organized and customer-focused individual to join our team as a Registration Staff member. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patrons, answering phone calls, and processing program registrations.Key...

  • Night Auditor

    2 months ago


    Schaumburg, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Residence Inn Schaumburg [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all reports as required for Food and Beverage audit; Complete the Night Audit checklist for...


  • Schaumburg, Illinois, United States HYATT Hotels Full time

    Key Responsibilities:• Check in and check out hotel guests in a timely and efficient manner.• Utilize excellent organization and communication skills to provide superior guest service.• Handle cash transactions, answer telephones, and provide local information to guests in a courteous and attentive manner.About the Role:As a Guest Service Agent at...


  • Schaumburg, United States Extended Stay Full time

    Extended Stay - 1200 American Lane [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Night Auditor

    1 month ago


    Schaumburg, United States Aimbridge Hospitality Full time

    Job SummaryPart-time Night Auditor 11pm-7am and Front Desk Agent 3pm-11pm, 2-3 days a week, $18/hr, Weekend availability required.The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering...


  • Schaumburg, Illinois, United States Barrington Orthopedic Specialists Ltd Full time

    Job Title: Physician Services Operations ManagerDescription:Barrington Orthopedic Specialists Ltd is seeking a highly skilled Physician Services Operations Manager to oversee the front reception desks at all four of our facilities. The ideal candidate will have strong leadership qualities, solid computer skills, and experience in medical...