Technical Support Specialist

3 weeks ago


Schaumburg, Illinois, United States Connection Full time

Are you looking for a challenging and rewarding career in technical support? Connection Services is seeking an experienced Help Desk Agent to join our team As a Help Desk Agent, you will provide top-notch support to our customers via phone, email, or in-person. You will troubleshoot and resolve complex technical issues related to hardware, software, and network systems.

Job Requirements:
  • Advanced knowledge of Microsoft Office suite 2010-365
  • Strong understanding of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, LAN/WAN/Router/Firewall architecture and configuration, VPN software, and supporting remote users
  • Proficient with troubleshooting general Windows 7-10 issues
  • Mid-level knowledge of imaging machines, SCCM, remote support tools

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience. Our comprehensive benefits package includes 3 weeks paid PTO, tuition reimbursement, and excellent health insurance.



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