Help Desk Agent

4 days ago


Schaumburg, Illinois, United States Connection Full time

Connection Services is seeking a skilled IT Service Desk Technician to join our team. As a Help Desk Agent, you will work under minimal supervision to provide support to end-users by handling incidents and requests escalated from Level 1. Your responsibilities will include installation, maintenance, and troubleshooting of both hardware and software.

Key Responsibilities:
  1. Resolves advanced technical hardware and software issues
  2. Provides resolutions to issues escalated by Level 1
  3. Advanced knowledge in administrative tasks on workstations

We offer a supportive work environment, opportunities for growth and development, and a competitive salary of $60,000 - $70,000 per year, depending on experience.



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