Hotel Front Desk Associate

3 weeks ago


Schaumburg, Illinois, United States Extended Stay America Full time
Job Description

This is a unique opportunity to join the front desk team at Extended Stay America, where you will play a critical role in delivering exceptional guest experiences.

Responsibilities
  1. Greet and welcome guests, providing a warm and friendly atmosphere.
  2. Manage room reservations, check-ins, and check-outs, using the hotel's computer system.
  3. Handle guest requests and complaints, resolving issues promptly and professionally.
  4. Collaborate with other departments to ensure smooth operations.
  5. Maintain accurate records of guest stays, payments, and any issues or concerns.
Requirements
  • High school diploma or equivalent required; post-secondary education an asset.
  • 1-2 years of experience in a customer-facing role, preferably in hospitality.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Familiarity with hotel software and systems an asset.
Estimated Salary

The estimated annual salary for this position is around $45,000 - $60,000, depending on experience and qualifications.



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