Hotel Front Desk Associate
3 weeks ago
This is a unique opportunity to join the front desk team at Extended Stay America, where you will play a critical role in delivering exceptional guest experiences.
Responsibilities- Greet and welcome guests, providing a warm and friendly atmosphere.
- Manage room reservations, check-ins, and check-outs, using the hotel's computer system.
- Handle guest requests and complaints, resolving issues promptly and professionally.
- Collaborate with other departments to ensure smooth operations.
- Maintain accurate records of guest stays, payments, and any issues or concerns.
- High school diploma or equivalent required; post-secondary education an asset.
- 1-2 years of experience in a customer-facing role, preferably in hospitality.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
- Familiarity with hotel software and systems an asset.
The estimated annual salary for this position is around $45,000 - $60,000, depending on experience and qualifications.
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