House Attendant

2 months ago

Indianapolis, United States Avion Hospitality Full time
Job Summary

The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

Education & Experience
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must maintain composure and objectivity under pressure.
Resumen de Trabajo

l / la Asistente de la Casa es responsable de mantener la limpieza de los pasillos de los cuartos, los elevadores y las reas asignadas. l / ella tambin es responsable de entregar artculos como maletas, planchas, caf, etc. a las habitaciones, segn lo dicte el vertical del hotel. Tambin puede incluir eventos de conserjera todas las noches, limpieza y configuracin de las funciones de la sala de reuniones, entrega de artculos de servicio a las habitaciones a solicitud de la recepcin y manejo de la camioneta cuando sea necesario (propiedad especfica).

Educacin y Experiencia
  • Se requiere un diploma de Escuela Superior, o su equivalente y / o experiencia en un hotel o campo relacionado.
  • Tiene que poseer una licencia de conductor vlida para el estado aplicable (especfico a la propiedad)
  • Tiene que poder expresar claramente informacin e ideas.
  • Tiene que poder evaluar y seleccionar entre varias opciones alternativas rpida y acertadamente.
  • Tiene que poder trabajar bien bajo presin.
  • Tiene que poder mantener la calma y la objetividad bajo presin.
Requirements

Job Duties & Functions
  • Approach all encounters with guests and associates in a friendly, service oriented manner.
  • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Clean/Buff floors daily according to hotel standards.
  • Shampoo carpets in the public areas according to hotel standards.
  • Shampoo furniture as needed according to hotel standards.
  • Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
  • Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous
  • Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner.
  • Practice safe work habits to ensure safety to guests, fellow associates and self.
  • Handle items for "Lost and Found" according to Avion Hospitality standards.
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
  • Complete daily assignment check list and submit to supervisor at the end of the day
  • Be familiar with Avion Hospitality policies and house rules.
  • Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
  • Put all equipment away properly after usage according to Avion Hospitality standards.
  • Have knowledge of and assist in all emergency procedures during the overnight shift.
  • Clean and dust floors daily according to Avion Hospitality standards.
  • Maintain hotel equipment in proper working order.
  • Maintain storage of hotel equipment in proper area.
  • Clean guestrooms as needed.
  • Complete special projects as assigned by the Housekeeping Manager.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management
Deberes y Funciones Laborales
  • Aborde todos los encuentros con invitados y asociados de una manera amigable y orientada al servicio.
  • Mantener una asistencia regular de acuerdo con los estndares de Avion Hospitality, segn lo requiera la programacin que variar de acuerdo con las necesidades del hotel.
  • Mantenga altos estndares de apariencia personal y aseo, que incluyen usar el uniforme adecuado y la etiqueta con su nombre cuando se trabaja (segn los estndares de la marca).
  • Cumplir en todo momento con los estndares y regulaciones de Avion Hospitality para fomentar operaciones hoteleras seguras y eficientes.
  • Limpiar / pulir los pisos diariamente de acuerdo con los estndares del hotel.
  • Champ alfombras en las reas pblicas de acuerdo con los estndares del hotel.
  • Champ de muebles segn sea necesario de acuerdo con los estndares del hotel.
  • Limpie los baos pblicos y garantice el mantenimiento de forma regular / segn sea necesario durante todo el turno
  • Manejar todas las solicitudes de asistencia de equipaje en el check-in / nuestro de una manera amable, eficiente y corts
  • Manejar todas las solicitudes de asistencia de equipaje en el check-in / nuestro de una manera amable, eficiente y corts.
  • Practique hbitos de trabajo seguros para garantizar la seguridad de los huspedes, compaeros asociados y de s mismo.
  • Maneje artculos para "Objetos perdidos" de acuerdo con los estndares de Avion Hospitality.
  • Al final del turno, entregue todas las llaves y hojas de asignacin a la limpieza o la oficina principal.
  • Complete la lista de verificacin de la asignacin diaria y envela al supervisor al final del da
  • Familiarcese con las polticas de Avion Hospitality y las reglas de la casa.
  • Asegrese de que los asociados sean, en todo momento, atentos, amables, serviciales y corteses con todos los huspedes, gerentes y todos los dems asociados.
  • Guarde todo el equipo correctamente despus de usarlo de acuerdo con los estndares de Avion Hospitality.
  • Tener conocimiento y ayudar en todos los procedimientos de emergencia durante el turno de noche.
  • Limpie y desempolve los pisos diariamente de acuerdo con los estndares de Avion Hospitality.
  • Mantener el equipo del hotel en buen estado de funcionamiento.
  • Mantener el almacenamiento del equipo del hotel en el rea adecuada.
  • Habitaciones limpias segn sea necesario.
  • Completar proyectos especiales segn lo asignado por el Gerente de Limpieza.
  • Asistir a las reuniones segn lo requiera la gerencia.
  • Realizar cualquier otra tarea segn lo solicitado por la gerencia

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