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Patient Access Coordinator
4 days ago
Chardon, Ohio, United States University Hospitals Full timePosition OverviewAs a vital component of the Revenue Cycle team, the Access Coordinator is responsible for precise patient registration, cost estimation, and collection of payments at the point of service, all while delivering outstanding customer service to meet the needs of patients and stakeholders. The effectiveness of this role significantly influences...
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Patient Access Coordinator
4 days ago
Chardon, Ohio, United States University Hospitals Full timePosition OverviewAs a vital contributor to the Revenue Cycle department, the Access Coordinator is responsible for precise patient registration, estimating costs, collecting payments at the point of service, and delivering outstanding customer service to meet the needs of patients and clients. The effectiveness of this role significantly influences claim...
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Patient Service Representative
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Chardon, United States University Hospitals Full timeEssential Functions Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports...
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Patient Service Representative
2 weeks ago
Chardon, United States University Hospitals Full timeWhat You Will Do Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports...
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Patient Service Representative I
4 weeks ago
Chardon, United States University Hospitals Full timeWhat You Will Do Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports...
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Patient Service Representative JCC
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Chardon, United States Cleveland Clinic Full timeJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of...
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Patient Access Coordinator II
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Chardon, Ohio, United States University Hospitals Full timeJob OverviewAccess Specialist Role at University HospitalsPosition Summary:As a key member of the Revenue Cycle team at UH Geauga Medical Center - Seidman Cancer Center, you will be instrumental in delivering outstanding customer service while managing patient registrations, cost estimates, and collections. In the role of Access Specialist, you will...
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Patient Access Coordinator II
3 days ago
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Chardon, United States University Hospitals Full timeWhat You Will Do Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports...
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1 month ago
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Patient Service Representative PRN
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Chardon, United States University Hospitals Full timeHours: M, Th, F 8am-5p T, W 12pm-9pm What You Will Do Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients,...
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RN Trauma Coordinator
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Lead Reception Coordinator
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Chardon, Ohio, United States University Hospitals Full timePosition OverviewThe Emergency Medical Services Education Coordinator plays a vital role in enhancing the training and education of emergency medical personnel. This position is responsible for developing and coordinating various educational programs aimed at improving the skills and knowledge of EMS professionals.Key ResponsibilitiesFacilitate the...
Patient Services Coordinator
2 months ago
- This position is the key role in the smooth operations of a fast-paced clinical department.
- The Patient Services Coordinator acts as a primary interface between patients, field clinicians, referral sources, Clinical Manager, Resource Clinician and other agency departments including Intake, Authorizations, and Pharmacy staff.
- Coordinates patient scheduling for each ordered discipline from admission through discharge process.
- Coordinates schedules to ensure timely and accurate patient visits and to prevent non-billable and missed visits.
- Serves as a liaison between patients/families, & external/internal customers to provide a supportive experience.
- Proactively addresses STAT/same day scheduling requests for all ordered disciplines.
- Addresses missed, declined, unverified, and reassigned visits with field staff daily.
- Initiates and maintains ongoing communication between disciplines assigned to each patient through discharge.
- Communicates with all new patients prior to admission. Verifies demographics for accuracy and prepares patient/caregiver for expectations of first home care visit.
- Directly and promptly customer inquiries to provide a supportive and timely response to patients/families. Utilizes appropriate resources.
- Reports patterns of field clinician non-compliance with processes to clinical manager to bring processes in line with expectations.
- Refers only complex and/or clinical issues to Clinical Manager/Resource Clinician for follow-up.
- Demonstrates knowledge of patient skilled needs and homebound status for physician ordered services.
- Manages daily, weekly assigned tasks and reports.
- Ensures confidentiality of patient information.
- Answers telephone inquiries in a courteous, timely, and efficient manner.
- Maintains positive relationships with all contacts and co-workers to provide a quality customer service experience.
- Demonstrates expert interpersonal and communication skills with patients/caregivers and clinicians at all times.
- Maintains professionalism and composure under highly stressful situations.
- Possesses proficiency in information technology to facilitate timely communication to internal/external staff.
- Maintains in-depth knowledge of the electronic medical record.
- Provides cross-coverage within the department as needed.
- Participates in weekend and occasional observed holiday rotation as scheduled.
- Attends and actively participates in department/agency meetings.
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
- Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
- Monday-Friday with rotating weekends and holidays.
- After the 90 day new hire orientation, this position can become hybrid.
- High School Equivalent / GED required.
- Bachelor's Degree (Preferred)
- 1+ years experience in patient registration, scheduling, insurance office or related medical field or corresponding Bachelor's degree.
- Basic knowledge of third party payor and managed care insurance requirements.
- Basic medical terminology and ICD-10 coding knowledge.
- Detail-oriented and organized with good analytical and problem solving ability.
- Ability to run reports and analyze data.
- Excellent customer service, communication, presentation and relationship building skills.
- Ability to multi-task as well as function independently in a fast-paced and often stressful work environment.
- Ability to exercise independent judgment and maintain confidentiality.
- Ability to troubleshoot, resolve and follow-up on high profile issues.
- Demonstrated ability to use PCs, Microsoft Office and general office equipment (i.e. printers, copy machine, fax machine.
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