Financial Customer Service Rep Coordinator

3 weeks ago


Truckee, United States Tahoe Forest Health Full time

Summary Oversees daily functions of the Financial Customer Service Representatives. Maintains knowledge of all processes and tasks of the Financial Customer Service team and provides day-to-day support to the team. Essential Duties And Responsibilities Performs all duties of a Financial Customer Service Representative. Ensures that Work Queues are being worked timely. Acts as a resource for day-to-day operational questions. Oversees special projects developed by department management. Point person for escalation of patient complaints for the FCSR team and our vendor RCA. Leads team meetings and huddles. Makes recommendations and communicates issues to management. Ensures coverage of the Financial Customer Service team. Complies with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. Maintains effective communication with hospital staff, physicians, physician’s offices, patient and/or families, insurance companies, and appropriate vendors. Oversees the Financial Counseling email group in the absence of the Financial Counseling Coordinator. Assists in training and onboarding of Financial Customer Service Representatives. Develops training plans when requested. Assists in gathering data and creating monthly scorecards for the FCSR team. Utilizes computer system and its features. Creates and maintains training manuals for the FCSR team. Answers phones from the Financial Customer Service line. Answers phones from the Financial Counseling line as needed. Refers patient complaints to the Financial Counseling Coordinator as appropriate. Attends and participates in department approved training. Understands, supports, promotes, and adheres to the customer service philosophy and standards of the Tahoe Forest Hospital District. Demonstrates System Values in performance and behavior. Complies with System policies and procedures. Other duties as may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Education/Experience Associate's Degree or 6 months to one year of experience. Required Licenses/Certifications Healthcare Financial Management Association (HFMA): Certified Revenue Cycle Representative (CRCR) required upon hire. AAHAM Certified Revenue Cycle Specialist (CRCS) within one year of hire into job. Other Experience/Qualifications None. #J-18808-Ljbffr



  • Truckee, United States Tahoe Forest Health Full time

    Bargaining Unit: EA Rate of Pay: $26.42/hour + DOE Summary Acts as customer service agent for health system billing. Essential Duties and ResponsibilitiesComplies with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. Completes outbound and inbound calls to patients...


  • Truckee, California, United States Tahoe Forest Health Full time

    Bargaining Unit: EA Rate of Pay: $26.42/hour + DOE Overview This role serves as a key customer service representative for the billing department within a healthcare system. Key ResponsibilitiesAdheres to established departmental policies, procedures, and quality assurance standards.Handles both outbound and inbound communications with patients regarding...


  • Truckee, California, United States Tahoe Forest Health Full time

    Bargaining Unit: EA Rate of Pay: $26.42/hour + DOE Overview This role serves as a vital customer service representative for the financial operations of a healthcare system. Key ResponsibilitiesAdheres to established departmental policies, procedures, and standards for quality assurance, safety, and infection control.Handles both outbound and inbound...

  • Yard Customer Service

    1 month ago


    Truckee, United States TTL Career Page Full time

    Job DescriptionJob DescriptionDescription:Under the supervision of the Yard Manager, Foreman, Operations Manager and General Manager the Yard Customer Service Representative is responsible for providing assistance with customers’ material purchases, answer questions regarding products and maintain a professional, organized appearance of the yard. All...

  • Yard Customer Service

    4 weeks ago


    Truckee, United States TTL Career Page Full time

    Job DescriptionJob DescriptionDescription:Under the supervision of the Yard Manager, Foreman, Operations Manager and General Manager the Yard Customer Service Representative is responsible for providing assistance with customers’ material purchases, answer questions regarding products and maintain a professional, organized appearance of the yard. All...


  • Truckee, California, United States Tahoe Forest Health Full time

    Bargaining Unit: EA Rate of Pay: $26.42/hour + DOE Position Overview This role serves as a key point of contact for patients regarding their financial responsibilities within the healthcare system. Key ResponsibilitiesAdheres to established departmental guidelines, objectives, and quality assurance standards.Handles both outgoing and incoming communications...


  • Truckee, California, United States Roxanne Duffield - State Farm Agent Full time

    Job SummaryWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Relations Representative at Roxanne Duffield - State Farm Agent. As a key member of our agency, you will be responsible for delivering exceptional client experiences, resolving complex customer issues, and promoting the growth of our business.Key...


  • Truckee, United States Palisades Tahoe Full time

    Please note, this position is located at Palisades Tahoe Resort in Olympic Valley, CA Year Round Palisades Tahoe We share the spirit of these legendary mountains with the world. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with...


  • Truckee, California, United States Island Hospitality Management Full time

    Job OverviewAs a Breakfast Attendant, your primary responsibility is to ensure the seamless execution of the hotel's breakfast service while maintaining guest satisfaction and adhering to product quality standards. This role allows you to shine as a key representative of the hotel, delivering an exceptional experience through outstanding service and high...


  • Truckee, United States Tahoe Forest Health Full time

    This position has the option to sit in Truckee, CA or Reno, NV. Bargaining Unit: EA Rate of Pay: $27.08/hour + DOE Summary Responsible for developing registration training and quality assurance monitoring. Develops and teaches applicable educational content, prepares training plans, coordinates and conducts training for new and existing team members....


  • Truckee, California, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at The Ritz-Carlton Lake Tahoe. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales growth.Key ResponsibilitiesCustomer Service: Greet...


  • Truckee, California, United States Hyatt Vacation Ownership Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Associate at Hyatt Vacation Ownership. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our owners and guests.Key ResponsibilitiesProcess guest...


  • Truckee, California, United States Tahoe Forest Health Full time

    Bargaining Unit: EA Rate of Pay: $28.29/hour + DOE (base pay includes 12.5% per diem premium) Overview The Nutritional Services Coordinator acts as a vital link between patient care areas and the food service department. Key Responsibilities Engages with patients to gather menu preferences, dietary restrictions, and allergies.Possesses a fundamental...


  • Truckee, United States The Sherwin-Williams Company Full time

    This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pick-up trucks....


  • Truckee, California, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARY Verify numerical data, entries, and documentation for precision. Organize, safeguard, and maintain all files, records, cash, and cash equivalents in compliance with established policies and procedures. Record, store, access, and/or analyze computerized financial data. Classify, code, and summarize numerical and financial...


  • Truckee, United States Hassan & Sons Inc Full time

    Job DescriptionJob DescriptionPosition SummaryUnder the general direction of the Station Manager and Area Manager, the Customer Service Representative (“CSR”) assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The CSR is responsible for...


  • Truckee, California, United States Sierra Executive Solutions Inc Full time

    Sierra Executive Solutions, Inc. (SES) is a specialized recruitment firm seeking a qualified Food and Beverage Operations Director for a prestigious hospitality organization. This pivotal role reports directly to the General Manager.Position Overview: The Food and Beverage Operations Director is responsible for overseeing all operational aspects of the...


  • Truckee, United States Hyatt Vacation Club at Northstar Lodge Full time

    The wage for this position is $16/hr. plus compensation plan.Hyatt Vacation Club, a leader in the vacation ownership industry, is seeking motivated individuals with experience closing sales and providing customer service to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are...


  • Truckee, California, United States Marriott International Inc Full time

    Additional Information Pay: $22.28/hour, Flexible shift, Ski pass incentive available Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY At Marriott International, we strive to create unforgettable experiences for our guests. Our Hospitality Experience...


  • Truckee, United States Nic Beddoe - State Farm Agent Full time $25 - $32

    Job DescriptionJob DescriptionBenefits:Competitive salaryOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Nic Beddoe - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance...