Financial Customer Service Representative

3 weeks ago


Truckee, United States Tahoe Forest Health Full time
Bargaining Unit: EA

Rate of Pay: $26.42/hour + DOE

Summary
Acts as customer service agent for health system billing.

Essential Duties and Responsibilities

  • Complies with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
  • Completes outbound and inbound calls to patients with balances to collect payment or set up payment arrangements.
  • Maintains effective communication with hospital staff, physicians, physician's offices, patient and/or families, insurance companies, and appropriate vendors.
  • Utilizes computer system and its features.
  • Utilizes call software to answer all incoming calls to hospital billing number.
  • Assists patients with questions regarding insurance, billing, balances, and pricing.
  • Maintains positive and can-do attitude in all interactions.
  • Documents all patient interactions into EMR.
  • Takes patient payments and applies to appropriate accounts
  • Answers patient financial questions from MyChart.
  • Assists patient in setting up MyChart account.
  • Covers front desk when scheduled and assists walk-in patients with financial questions.
  • Directs all visitors from front desk to appropriate area.
  • Assists patient with account to complete resolution including ensuring timely follow up from other areas.
  • Works District returned mail for statements and final notices.
  • Gather patient complaints and escalates to Financial Counseling Coordinator as appropriate. Has ability to speak to district pricing and answer questions without escalating.
  • Assists with training of staff as needed.
  • Creates financial estimates for prospective patients.
  • Completes quality checks as assigned.
  • Utilizes interpreters services as needed.
  • Verifies and routes e-mails to appropriate area from information message system.
  • Sets up patient accounts on payment plans and sends letters to patients.
  • Sends Financial Assistance applications. Refers patients to Financial Counseling as needed.
  • Maintains appropriate HFMA certification and ongoing education.
  • Attends and participates in department approved training.
  • Understands, supports, promotes, and adheres to the customer service philosophy and standards of the Tahoe Forest Hospital District.
  • Demonstrates System Values in performance and behavior.
  • Complies with System policies and procedures.
  • Other duties as may be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities
No supervisory responsibilities.

Minimum Education/Experience
Associate's Degree or equivalent from two-year college or technical school or 6 months to 1 year relevant experience

Required Licenses/Certifications
Healthcare Financial Management Association (HFMA): Certified Revenue Cycle Representative (CRCR) - Within 1 year of hire into job

Other Experience/Qualifications

Required:
  • Strong aptitude with Microsoft Access
Preferred:
  • Bilingual candidates
  • One to two years' experience working with public and experience in patient registration and/or hospital patient accounting office


  • Truckee, California, United States Tahoe Forest Health Full time

    Bargaining Unit: EA Rate of Pay: $26.42/hour + DOE Overview This role serves as a key customer service representative for the billing department within a healthcare system. Key ResponsibilitiesAdheres to established departmental policies, procedures, and quality assurance standards.Handles both outbound and inbound communications with patients regarding...


  • Truckee, United States Tahoe Forest Health Full time

    Summary Oversees daily functions of the Financial Customer Service Representatives. Maintains knowledge of all processes and tasks of the Financial Customer Service team and provides day-to-day support to the team. Essential Duties And Responsibilities Performs all duties of a Financial Customer Service Representative. Ensures that Work Queues are being...


  • Truckee, California, United States Roxanne Duffield - State Farm Agent Full time

    Job SummaryWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Relations Representative at Roxanne Duffield - State Farm Agent. As a key member of our agency, you will be responsible for delivering exceptional client experiences, resolving complex customer issues, and promoting the growth of our business.Key...


  • Truckee, California, United States Tahoe Forest Health Full time

    Bargaining Unit: EA Rate of Pay: $26.42/hour + DOE Overview This role serves as a vital customer service representative for the financial operations of a healthcare system. Key ResponsibilitiesAdheres to established departmental policies, procedures, and standards for quality assurance, safety, and infection control.Handles both outbound and inbound...


  • Truckee, United States Hassan & Sons Inc Full time

    Job DescriptionJob DescriptionPosition SummaryUnder the general direction of the Station Manager and Area Manager, the Customer Service Representative (“CSR”) assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The CSR is responsible for...


  • Truckee, California, United States Tahoe Forest Health Full time

    Bargaining Unit: EA Rate of Pay: $26.42/hour + DOE Position Overview This role serves as a key point of contact for patients regarding their financial responsibilities within the healthcare system. Key ResponsibilitiesAdheres to established departmental guidelines, objectives, and quality assurance standards.Handles both outgoing and incoming communications...


  • Truckee, California, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at The Ritz-Carlton Lake Tahoe. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales growth.Key ResponsibilitiesCustomer Service: Greet...


  • Truckee, California, United States Hyatt Vacation Ownership Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Associate at Hyatt Vacation Ownership. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our owners and guests.Key ResponsibilitiesProcess guest...

  • Yard Customer Service

    4 weeks ago


    Truckee, United States TTL Career Page Full time

    Job DescriptionJob DescriptionDescription:Under the supervision of the Yard Manager, Foreman, Operations Manager and General Manager the Yard Customer Service Representative is responsible for providing assistance with customers’ material purchases, answer questions regarding products and maintain a professional, organized appearance of the yard. All...

  • Yard Customer Service

    1 month ago


    Truckee, United States TTL Career Page Full time

    Job DescriptionJob DescriptionDescription:Under the supervision of the Yard Manager, Foreman, Operations Manager and General Manager the Yard Customer Service Representative is responsible for providing assistance with customers’ material purchases, answer questions regarding products and maintain a professional, organized appearance of the yard. All...


  • Truckee, California, United States Martis Camp Full time

    Opportunity at Martis Camp GatehouseMartis Camp, a premier resort community in Truckee, California, is seeking a dedicated team member to join our Gatehouse team full-time. We are looking for someone who excels in customer service and is passionate about providing a welcoming and safe environment for our members and guests.Key Responsibilities:Work 40 hours...


  • Truckee, United States Nic Beddoe - State Farm Agent Full time $25 - $32

    Job DescriptionJob DescriptionBenefits:Competitive salaryOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Nic Beddoe - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance...


  • Truckee, United States Roxanne Duffield - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceDental insuranceSigning bonusROLE DESCRIPTION:As a customer relations representative with Roxanne Duffield's Insurance agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service...


  • Truckee, United States The Sherwin-Williams Company Full time

    This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pick-up trucks....


  • Truckee, California, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARY Verify numerical data, entries, and documentation for precision. Organize, safeguard, and maintain all files, records, cash, and cash equivalents in compliance with established policies and procedures. Record, store, access, and/or analyze computerized financial data. Classify, code, and summarize numerical and financial...


  • Truckee, California, United States Island Hospitality Management Full time

    Job OverviewAs a Breakfast Attendant, your primary responsibility is to ensure the seamless execution of the hotel's breakfast service while maintaining guest satisfaction and adhering to product quality standards. This role allows you to shine as a key representative of the hotel, delivering an exceptional experience through outstanding service and high...

  • Guest Services Manager

    2 months ago


    Truckee, United States Marriott Full time

    Job Number 24118443Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Serves as the property Manager on Duty and oversees all property operations, ensuring...


  • Truckee, United States Hyatt Vacation Club at Northstar Lodge Full time

    The wage for this position is $16/hr. plus compensation plan.Hyatt Vacation Club, a leader in the vacation ownership industry, is seeking motivated individuals with experience closing sales and providing customer service to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are...

  • Post Office Worker

    4 weeks ago


    Truckee, United States United States Postal Service Full time

    Postal courier person are being hired by USPS (United States Postal Service) which provides for career growth and development Do you want jobs that require no previous experience? The United States Postal Service is recruiting Postal Clerks all over the country and giving them numerous job opportunities without having to have any previous experience. It is...

  • Post Office Worker

    4 weeks ago


    Truckee, United States United States Postal Service Full time

    With the USPS currently hiring Mail Sortation Clerks, there has never been a better time to gain new skills and advance in your career. We are now recruiting nationwide with multiple jobs available in the largest federal agency that employs about 1 million people. USPS offers an excellent training program which ensures an easy transition into your new role...