Customer Service Representative

5 days ago


Truckee, California, United States Roxanne Duffield - State Farm Agent Full time
Job Summary

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Relations Representative at Roxanne Duffield - State Farm Agent. As a key member of our agency, you will be responsible for delivering exceptional client experiences, resolving complex customer issues, and promoting the growth of our business.

Key Responsibilities
  • Client Relationship Building: Establish and maintain strong relationships with clients, providing personalized service and support to meet their needs.
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate and friendly service to ensure customer satisfaction.
  • Insurance Solutions: Educate clients about insurance options, identify their needs, and market appropriate products and services to meet their goals.
  • Team Collaboration: Work closely with other agency team members to coordinate efforts, share knowledge, and achieve business objectives.
Requirements
  • Communication Skills: Excellent written, verbal, and listening skills to effectively communicate with clients and team members.
  • Problem-Solving: Proactive approach to problem-solving, with the ability to resolve complex customer issues.
  • License Requirements: Must obtain Property and Casualty license and be able to attain Life and Health license.
  • Teamwork: Ability to work collaboratively as part of a team to achieve business objectives.
Benefits
  • Compensation: Hourly pay plus commission/bonus.
  • Professional Growth: Opportunities for advancement within the agency.
  • Benefits Package: Paid time off, health benefits, life insurance, and valuable career-building experience.


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