Healthcare Financial Services Associate
1 week ago
Rate of Pay: $26.42/hour + DOE
Position Overview
This role serves as a key point of contact for patients regarding their financial responsibilities within the healthcare system.
Key Responsibilities
- Adheres to established departmental guidelines, objectives, and quality assurance standards.
- Handles both outgoing and incoming communications with patients to facilitate payment collection or arrange payment plans.
- Maintains clear and effective communication with hospital personnel, healthcare providers, patients, and insurance representatives.
- Employs the computer system and its functionalities to manage patient accounts.
- Utilizes call management software to respond to all incoming inquiries directed to the billing department.
- Assists patients with inquiries related to their insurance coverage, billing statements, outstanding balances, and pricing structures.
- Exhibits a positive demeanor in all patient interactions.
- Records all patient communications in the Electronic Medical Record (EMR) system.
- Processes patient payments and allocates them to the correct accounts.
- Addresses patient financial inquiries submitted through MyChart.
- Guides patients in establishing their MyChart accounts.
- Provides support at the front desk as scheduled and assists walk-in patients with financial inquiries.
- Directs visitors to the appropriate departments from the front desk.
- Ensures comprehensive resolution of patient accounts, including timely follow-ups with relevant departments.
- Manages returned mail for billing statements and final notices.
- Collects patient feedback and escalates issues to the Financial Counseling Coordinator as necessary, while addressing pricing inquiries independently.
- Participates in training of new staff as required.
- Prepares financial estimates for prospective patients.
- Conducts quality assurance checks as assigned.
- Utilizes interpreter services when necessary.
- Verifies and forwards emails to the appropriate departments from the information message system.
- Establishes payment plans for patients and communicates necessary information through letters.
- Distributes Financial Assistance applications and refers patients to Financial Counseling as needed.
- Maintains relevant HFMA certification and engages in ongoing professional development.
- Participates in department-sanctioned training sessions.
- Embraces and promotes the customer service philosophy and standards of Tahoe Forest Health.
- Demonstrates organizational values in all actions and behaviors.
- Follows all organizational policies and procedures.
- Performs additional duties as assigned.
To excel in this position, candidates must effectively fulfill each essential duty. The qualifications listed below reflect the necessary knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Supervisory Responsibilities
No supervisory responsibilities are associated with this position.
Minimum Education/Experience
An Associate's Degree or equivalent from a two-year college or technical institution, or 6 months to 1 year of relevant experience.
Required Licenses/Certifications
Healthcare Financial Management Association (HFMA): Certified Revenue Cycle Representative (CRCR) - Must obtain within 1 year of employment.
Other Experience/Qualifications
Required:
- Proficient in Microsoft Access.
- Bilingual candidates.
- One to two years of experience in public-facing roles, particularly in patient registration or hospital billing environments.
-
Patient Financial Services Associate
1 week ago
Truckee, California, United States Tahoe Forest Health Full timeBargaining Unit: EA Rate of Pay: $26.42/hour + DOE Overview This role serves as a vital customer service representative for the financial operations of a healthcare system. Key ResponsibilitiesAdheres to established departmental policies, procedures, and standards for quality assurance, safety, and infection control.Handles both outbound and inbound...
-
Customer Financial Services Specialist
2 weeks ago
Truckee, California, United States Tahoe Forest Health Full timeBargaining Unit: EA Rate of Pay: $26.42/hour + DOE Overview This role serves as a key customer service representative for the billing department within a healthcare system. Key ResponsibilitiesAdheres to established departmental policies, procedures, and quality assurance standards.Handles both outbound and inbound communications with patients regarding...
-
Senior Financial Associate
2 weeks ago
Truckee, California, United States Marriott International Inc Full timeJob OverviewPOSITION SUMMARY Verify numerical data, entries, and documentation for precision. Organize, safeguard, and maintain all files, records, cash, and cash equivalents in compliance with established policies and procedures. Record, store, access, and/or analyze computerized financial data. Classify, code, and summarize numerical and financial...
-
Relationship Banker
2 days ago
Truckee, California, United States Bank of America Full timeJob SummaryAt Bank of America, we are committed to helping our clients achieve their financial goals through personalized service and expert guidance. As a Relationship Banker - Financial Center Professional, you will play a critical role in building strong relationships with our clients and providing them with tailored solutions to meet their financial...
-
Retail Banking Relationship Manager
4 days ago
Truckee, California, United States BMO Financial Group Full timeJob DescriptionJob Summary: We are seeking a highly skilled and experienced Retail Banking Relationship Manager to join our team at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our personal and small business clients.Key...
-
Spa Services Associate
2 weeks ago
Truckee, California, United States Marriott International, Inc Full timePosition OverviewAs a Spa Services Associate, you will be responsible for providing a warm welcome and orientation to guests upon their arrival. This includes guiding them through the facilities, such as locker rooms, relaxation areas, and hospitality stations.Key ResponsibilitiesOffer guests refreshments, including water and juice, and provide comfort items...
-
Support Services Associate
6 days ago
Truckee, California, United States Vail Resorts Full timeJob Summary:As a key member of the Vail Resorts team, the Administrative Assistant will provide exceptional support to our operations, ensuring seamless day-to-day activities and exceptional guest experiences.Key Responsibilities:Provide administrative support to the operations team, including data entry, document management, and filing.Ensure accurate and...
-
Kitchen Service Associate
6 days ago
Truckee, California, United States Gravity Haus Inc Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Kitchen Steward at Gravity Haus Inc. As a key member of our hospitality team, you will play a vital role in ensuring the highest level of service and quality in our kitchen operations.Key Responsibilities**Maintain a Clean and Organized Work Environment**:...
-
Common Area Service Associate
1 week ago
Truckee, California, United States Welk Resort Group Full timePublic Area Attendant - PM Shift (Part-Time)Job Category: Resort OperationsOverview:The Public Area Attendant plays a crucial role in maintaining the cleanliness and overall presentation of the resort's public spaces. This position requires a commitment to service excellence and adherence to company standards.Key Responsibilities:Uphold service excellence by...
-
Multispecialty Clinic Operations Manager
2 days ago
Truckee, California, United States Tahoe Forest Health Full timeJob SummaryWe are seeking a highly skilled and experienced Multispecialty Clinic Operations Manager to join our team at Tahoe Forest Health. The successful candidate will be responsible for overseeing the day-to-day operations of our multispecialty clinics, ensuring efficient and effective delivery of healthcare services.Key ResponsibilitiesOperational...
-
Retail Sales Associate
4 days ago
Truckee, California, United States Northstar California Resort Full timeAbout the Role:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Northstar California Resort. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and product knowledge to our guests, outfitting them with the latest outdoor gear and ensuring a seamless shopping...
-
Morning Meal Service Coordinator
1 week ago
Truckee, California, United States Island Hospitality Management Full timeJob OverviewAs a Breakfast Attendant, your primary responsibility is to ensure the seamless execution of the hotel's breakfast service while maintaining guest satisfaction and adhering to product quality standards. This role allows you to shine as a key representative of the hotel, delivering an exceptional experience through outstanding service and high...
-
Retail Sales Associate
3 days ago
Truckee, California, United States Northstar California Resort Careers Full timeJob Summary:As a Retail Associate at Northstar California Resort Careers, you will be responsible for providing exceptional customer service and product knowledge to our guests. You will work in a fast-paced, dynamic environment, outfitting guests with the latest outdoor gear and equipment.Key Responsibilities:Provide excellent guest service and product...
-
Customer Service Representative
10 hours ago
Truckee, California, United States Nic Beddoe - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.Key ResponsibilitiesEstablish and Maintain...
-
Head of Culinary Services
1 week ago
Truckee, California, United States Sierra Executive Solutions Inc Full timeSierra Executive Solutions, Inc. (SES) is a specialized recruitment firm seeking a qualified Food and Beverage Operations Director for a prestigious hospitality organization. This pivotal role reports directly to the General Manager.Position Overview: The Food and Beverage Operations Director is responsible for overseeing all operational aspects of the...
-
Guest Services Supervisor
2 weeks ago
Truckee, California, United States The Ritz-Carlton Full timePosition OverviewAs a pivotal member of the management team, the Guest Services Supervisor plays a crucial role in overseeing the daily operations of the Rooms Division, which encompasses various departments such as Housekeeping, Recreation, Laundry, and Concierge Services.Key ResponsibilitiesOperational Support: Assist in managing the daily functions of the...
-
Gatehouse Service Representative
1 week ago
Truckee, California, United States Martis Camp Full timeOpportunity at Martis Camp GatehouseMartis Camp, a premier resort community in Truckee, California, is seeking a dedicated team member to join our Gatehouse team full-time. We are looking for someone who excels in customer service and is passionate about providing a welcoming and safe environment for our members and guests.Key Responsibilities:Work 40 hours...
-
Front Desk Associate
6 days ago
Truckee, California, United States Hyatt Vacation Ownership Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Associate at Hyatt Vacation Ownership. As a key member of our Front Office team, you will be responsible for delivering exceptional service to our owners and guests, ensuring a personalized and memorable experience for each interaction.Key...
-
Service Specialist
4 days ago
Truckee, California, United States Save Mart Supermarkets Full timeAbout UsThe Save Mart Companies is a leading food retailer in California and Nevada, operating several well-known brands in the industry. Our company is home to Save Mart, Lucky, Lucky California, and Food Maxx, with three distribution centers and a transportation firm to supply our stores. We are a California-based business, headquartered in Stanislaus...
-
Front Desk Associate
6 days ago
Truckee, California, United States Hyatt Vacation Ownership Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Associate at Hyatt Vacation Ownership. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our owners and guests.Key ResponsibilitiesProcess guest...