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Digital Program Director

4 months ago

Chicago, United States Hispanic Technology Executive Council Full time

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions providerleading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

What will you be doing?

WWT's SC&E Digital team delivers insight-driven products, platforms and experiences. We move with the nimbleness of a start-up and the scale of a global consultancy. Purpose-built to solve seemingly impossible challenges with speed, precision and human connection. We have 4 key solution offerings: Purpose-Built Products (mobile apps, websites, digital platforms), Unified Commerce, Emerging Experiences (AR/VR/Metaverse) and Advanced Operational Intelligence (data science, analytics).

In addition to owning key client relationships, this candidate will coordinate with our clients, digital strategists, developers, technologists, project managers, creative directors, delivery leads, business analysts, and end-users to strategize and execute best-in-class solutions for our clients. A successful candidate will ensure our teamsdeliver customer-first service, meaningful and profitable engagementsfor WWT, help identify areas of growth, build long-lasting strategic relationships, and deliver successfuloutcomes time after time.

Responsibilities:

Owning key client relationships and foster trusted partnerships to drive client satisfaction of current programs and ongoing account growth.

  • Build and grow business partnerships at senior levels of client organizations (C-suite/VP/Director), with both IT and business leaders
  • Define and oversee client relationship management within the program team
  • Join sales team to close contracts through functions such as proposal strategy, pitch approach, contract writing, and negotiation strategy
  • Partner with Sales to navigate client organization to build new relationships, broaden areas of impact, and open doors to new opportunities
  • Operate as ultimate business consultant to the client, bringing industry expertise and thought leadership

Overseeing Delivery Team to execute profitable engagements that create value for both the clients and WWT, with meaningful business outcomes:

  • Own the program strategy and shape the solutions we provide to our clients
  • Serve as the primary account-level financial lead and hold accountability in meeting project budget expectations and growth goals
  • Guide delivery teams in reporting and delivery updates, ensuring the client recognizes the value of the work, escalations are made as needed, and more
  • Manage WWT Team across the lifecycle (pre-sales, strategy to delivery, launch, and continued post planning of the engagement
  • Coach and mentor program leads and drive team health

Serving as the ultimate lead of the client program, taking accountability for account health and business performance:

  • Operate as the most senior lead of the client program (encompassing multiple projects within it), and coordinate and escalate within WWT as needed
  • Provide regular status and financial reporting to WWT leadership
  • Lead and coordinate across internal organizational lines, ensuring we present as one unified team to the client

Identify and pursue opportunities that create additional value for clients and WWT

  • Utilize industry best practices while fully understanding the client goals while educating around industry challenges
  • Proactively providing solutions and ideas
  • Create thought leadership collateral or deliver key presentations for internal or external audiences

Partner with sales and delivery teams to identify robust offerings that can scale both vertically and horizontally

  • Bring forward industry leadership and best practice solutions
  • Help create re-usable customer-facing collateral

Qualifications

  • 10+ years of applicable experience, including 3+ years as a Digital Account Director, Digital Project Director or client-facing consultant at the Manager or Sr. manager level.
  • Experience working at a digital consultancy or agency.
  • Proven track record of establishing and growing high-value relationships and partnerships with customers.
  • Experience presenting/pitching strategic recommendations and complex concepts to C-level executives or business owners.
  • Experience leading complex digital transformation programs including but not limited to Ecommerce, Mobile applications, Websites, Loyalty, Business Intelligence, and Point of Sale.
  • Highly skilled at leading diverse cross-functional teams to create, implement and evolve solutions to drive tangible, measurable client results.
  • Experience with Agile development practices and collaborating with software development teams through the product life cycle.
  • Held responsibility for project financials/budget and understanding P&L.
  • Travel as needed to client and WWT sites (approximately 20% or less)

Education

  • Bachelors degree in a relevant field

Organizational Relationships

  • This position reports to the Executive Director of Digital Programs within the digital organization.

More about WWT Digital?

www.wwtdigital.com

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

  • Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Diversity, Equity, and Inclusion are more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with disabilities